Ict Site Services Analyst

3 weeks ago

Johor Bahru, Malaysia Kerry Full time

**Requisition ID** 52186
**Position Type** FT Permanent
**Recruiter **#LI-CST1
**Posting Type** LI

**About Kerry**:

- Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

**About the role**:
The ICT Site Services Analyst is a key role in the **ICT Site Services function** that is required to work under the direction of the Regional & Global Infrastructure team.

Experience with project management and wiliness to take initiative is highly beneficial for the role.

Work Location **:Johor Bahru**

Reporting to **:ICT Site Services Manager**

**Key responsibilities**:
**Essential Functions and Duties**
- Business engagement
- Hold regular review / planning meetings with the business / function to discuss progress with IT portfolio and formulate action plans.
- Participate in business management meetings and understand critical business needs; input the same into the IT planning process
- Proactive in identifying opportunities, new ideas and solutions that will bring value to the business. Identify and deliver on innovations and continuous improvement programs.

**Project management & execution**
- Arrange resources and manage multiple small to large projects for functions in a divisional or cross-divisional environment. Validates task time and cost estimates as well as project assignments / plans.
- Manage project plans and understand key bottlenecks / anticipate impact on future deliverables. Ensures project tasks are effectively rescheduled / reassigned based on overall impact available resources and skill sets by adhering to agreed project management practices.
- Negotiate deliverables, milestones and deadlines based on current assignments and technical resources available.

**ICT Support**
- Provide level 2 ICT support to internal and external business customers
- Provide level 2 hardware and software support, either remotely or at local level for all Desktop, Laptop PC’s and printers
- Provide 1st line LAN support at current location along with remote site locations
- Update all user queries through incident tracking system with regard to call progression and completion in a timely manner based on service level agreements
- Document and submit new solutions into ICT Service Desk or ICT Site Services knowledgebase
- Responsible for delivery and installation of new ICT hardware and software in line with current ICT global processes and procedures
- Ensure site documentation is accurate, timely, and relevant
- Responsible for ensuring the ICT standards and policies are maintained and implemented at all site levels
- Responsible for maintenance and support of all sites infrastructure
- Ensure all desktop and laptops PC’s are patched to the highest available level and all have the latest anti-virus updates installed
- Able to travel and support out of hours / weekend/ PH if needed

**Qualifications and skills**:

- Demonstrate proper communications skills to all internal and external customers
- Ability to work without direct supervision and be self-motivated
- Be able to communicate initiatives properly and effectively to Team Lead, manager and prospective management
- Always provide helpful and professional service
- Provide valuable business solutions in a timely and efficient matter
- Fostering a strong team-based culture of innovation and continuous improvement focused on the pursuit of service excellence
- To analyze problems and implement practical solutions by demonstrating innovation and a ‘can do’ attitude amongst the ICT support Team.

**Technology**
- Knowledgeable in all forms of environmental hardware - Including but not limited to Intel desktop and laptop PC’s, printers, mobile devices (e.g. iOS devices, tablets, scanners, cameras, factory specific devices, internal/external mobile devices), projectors/TV’s, touchscreens)
- Knowledgeable in all Operating Systems currently in work environment - Including but not limited to Windows 11/10/7, iOS and potentially Android, OS image creation/maintenance/ management/deployment
- Knowledgeable on all environmental Software such as Office 365, Citrix, Azure, Endpoint Protector, Cisco technology, Antivirus & malware tools

**Other skills**
- Excellent work ethic, organization, planning, and communication skills.
- Ability to learn new concepts and technologies quickly.
- Ability to manage multiple projects in parallel.
- Strong critical thinking and problem-solving skills.
- Excellent oral and written skills.
- Strong facilitation skills.
- Influencing and persuasion skills.
- Must

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