IT Technical Support

4 weeks ago

Batu Kawan, Malaysia UWC BERHAD Full time

**Qualification**:

- **DEGREE OR DIPLOMA IN COMPUTER STUDIES** with 1 years experience and above.

**Responsibilities as follows but not limited to**:

- Reports to IT Assistant Manager.
- Assist Senior IT Exec and above on allocated task.
- Attend to Tier 1 PC/Notebook support to minimize down time.
- Update daily job report.
- Planned, maintain and carry out scheduled housekeeping of all UWC's PC/Notebook storage.
- Support of Office Automation (Printers, Fax, MFPs and others).
- Maintain up-to-date of Master List for Toner Consumable, Software, Hardware and scrap.
- Setting up, swapping, re-configurating and reformatting of existing and new PC/Notebook in accordance with the IT Request Form and PC installation checklist.
- Prepare IT Training material when necessary.
- Creation of Work Instructions.
- Setup Customer Welcome Screen & WebEx online meeting upon user request.
- Maintain and Support of all IT Infrastructure (e.g. Network, Telephone, PABX systems, CCTVs. Door Access, Time Clock, Turnstile and others) including cabling and termination.
- Co-ordination with in-house Maintenance Team or external parties for IT Infrastructure Supports & Projects.
- Daily checking of IT Hardware.
- Upkeep & Maintain IT Job Task Request.
- Filing and upkeep of Data Records.
- Creation of Work Instructions.
- Update daily job report.
- Standardize and compiling Work Instruction to maintain IT Technical Knowledge Base.
- Adhere to UWC's Occupational Safety and Health laws and regulation at all times.
- IT Dept 5S.
- Special Task given by HOD.

**Benefits**:

- Flexible schedule
- Free parking
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Yearly bonus

Application Question(s):

- How much notice are you required to give your current employer?

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