Team Manager, Priority Banking

3 weeks ago

Kuala Lumpur, Malaysia Standard Chartered Full time

**Job**: Retail Banking

**Primary Location**: Asia-Malaysia-Kuala Lumpur

**Schedule**: Full-time

**Employee Status**: Permanent

**Posting Date**: 23/Feb/2024, 1:37:03 AM

**Unposting Date**: Ongoing

**Role Responsibilities**

To lead a team of RM / Senior RMs / Acquisition RMs to achieve the team sales target by maximizing acquisition / referral opportunities and deepening existing Client relationships for the Priority Client segment to the specified service standards.

To develop aggressive sales activity strategy for the team with clear objective of achieving the set team sales target.

**RESPONSIBILITIES**

Key Measurement of the followings:
- 1. Quarterly Scorecard

2. Branch Operation & Service League Table

3. Branch CSS

4. Financial and Non-Financial losses

5. All Branch Audits

6. FLC & Complaint

7. Digital Migration

**Strategy**
- To lead a team of RMs / Senior RMs / Acquisition RMs to achieve specified sales targets and service standards.
- To provide guidance on day-to-day portfolio management.
- To guide the team in training and leading branch staff in deepening relationship & maintaining ETB clients for Priority Banking.
- To supervise and co-ordinate the sales effort of Priority Banking marketing and promotional activities to meet new business and client acquisition goals.
- To conduct staff meetings and provide support / updates for sales campaigns and activities, procedural changes, management directives, etc.
- To ensure that the team build an information database on existing Priority Banking clients to support and deepen client relationship and cross selling efforts.
- Foster and deepen client relationships by providing regular market information updates and trend analyses on local and foreign financial products.
- To ensure that the team comply with all applicable money laundering prevention procedures and, in particular report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
- To train and develop new sales staff.
- To develop action plans to improve team performance.
- To provide coaching and mentoring to team to facilitate staff retention.

**Business**
- To achieve agreed sales targets and Priority Banking profitability.
- To achieve quality performance i.e. audit results, credit quality, business development and people management.
- Agreed service standards to customers.

**Processes**

To liaise with Stakeholders for any exceptional, legal, compliance and operational cases to ensure both sales, operational and service activities at branch are managed well.
- 100% Operation control under operation risks guidelines and sales compliance.
- Non compliance and control weaknesses inherent in the selected samples are detected and duly reported
- No unsatisfactory compliance reviews and audits on the conduct of CST and record keeping
- Maintaining robust controls and monitoring actions
- No overdue Control Sample Testing (CST).

**People & Talent**

1. Focused and highly achievement-orientated.

2. Sharp business acumen, analytical, planning and organisation skills.

3. Demonstrable leadership capabilities.

4. Excellent interpersonal and communication skills.

5. Strong negotiation skills

6. Ability to multitask

7. Good judgement to make decisions in all aspect

8. Team player and able to work under pressure

7. Strong knowledge on Internal and regulatory process

**Risk Management**
- Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
- Participate in and/or support the Bank's effort in combating money-laundering activities.
- Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.

**Governance**

Compliance and Money Laundering responsibilities:

- 1. Ensure compliance with Group’s standards and regulatory requirements pertaining to Money Laundering and CDD.
- 2. Participate and support the Bank’s effort in combating money-laundering activities.
- 3. Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, suspicions activity reporting during client communication.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Grou

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