Dealing Assistant

4 months ago


Kuala Lumpur, Malaysia ManpowerGroup Full time

**Job Title**:Dealing Assistant**

**Location**: Kuala Lumpur, Malaysia

**Key Responsibilities**:
1. **Administrative & Clerical Support to Client-Facing Teams**:

- Provide efficient and timely assistance to our client-facing teams, including Sales, Relationship Management, and Merchant Services, by handling a range of administrative tasks such as preparing documentation.

2. **Internal Enquiries & Complaints Management**:

- Act as the first point of contact for internal teams, addressing their queries, concerns, and complaints related to client transactions, processes, or systems.
- Escalate complex issues to appropriate departments or senior management when necessary, while maintaining clear and concise records of all interactions.

3. **Case Progress Monitoring & SLA Compliance**:

- Regularly monitor the progress of client cases, ensuring adherence to established Service Level Agreements (SLAs) and timely resolution of issues.
- Proactively communicate with internal teams to facilitate information sharing, coordinate actions, and resolve bottlenecks, contributing to overall client satisfaction and retention.

4. **Database Maintenance, Filing Records, & Reporting**:

- Accurately maintain and update client databases, transaction records, and other relevant systems, ensuring data integrity and compliance with regulatory requirements.
- Establish and maintain an organized electronic and physical filing system for client documents, reports, and other materials.
- Prepare regular reports on operational metrics, case status updates, or other ad-hoc reporting requests, presenting findings in a clear and insightful manner.

5. **Ad-Hoc Tasks & Special Projects**:

- Contribute to departmental initiatives and projects by assisting with research, data analysis, process improvement, or other tasks as assigned by the line manager or senior team members.
- Demonstrate flexibility in adapting to changing priorities and taking on additional responsibilities to support the evolving needs of the business.

**Requirements**:
1. **Education & Experience**:

- A minimum of 2 years of experience in an administrative or customer support role within the financial services industry.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

2. **Skills & Competencies**:

- Exceptional organizational and time management skills, with the ability to prioritize tasks effectively and handle multiple assignments concurrently.
- Strong written and verbal communication skills, with the ability to convey complex information clearly and professionally to both internal and external stakeholders.
- Excellent attention to detail and a commitment to accuracy in all work tasks.
- Ability to work independently and collaboratively in a fast-paced, results-driven environment.
- Proficient in English. Good command of spoken and written Chinese is preferred.
- Basic understanding of financial markets, foreign exchange, and international payment processes is desirable but not essential.

Pay: RM5,000.00 - RM6,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- finance Industry: 1 year (required)
- administrative or customer support: 1 year (preferred)

**Language**:

- Mandarin (required)



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