Account Manager

2 months ago


Remote, Malaysia Superorder Full time

**About Superorder**:
Superorder works with more than a thousand restaurants in 150+ cities offering virtual restaurants, order management, AI websites, and operational & financial management. To date it has processed more than 1.5M+ orders across the country. Founded in 2019, Superorder provides an all-in-one software platform that simplifies the way restaurants operate in the digital era by automating every aspect of running an online restaurant business. This empowers restaurants to grow their business by enabling them to create multiple virtual storefronts, centralizing order management, building quick AI websites to boost online presence and allowing them to understand their financials to boost profits. Superorder’s mission is to simplify tech adoption to give restaurant owners time back to invest in their core business - cooking great food.

Superorder is backed by some of the world’s best investors: Foundation, Y Combinator, Floodgate, Slow Ventures, and SV Angel. We are also backed by amazing angels: Michael Seibel (Managing Director, Y Combinator), Babak Nivi (Cofounder AngelList), Kyle Vogt (CEO, Cruise), Daniel Kan (Cofounder, Cruise), Ryan Delk (CEO, Primer), Dan Romero (Cofounder, Farcaster), Guillaume Luccisano (Cofounder, Triplebyte), Ram Shriram (Founding Board Member, Google), Jeff Morris Jr. (Managing Director, Chapter One Ventures), Ravi Parikh (CEO, Airplane), Bobby Goodlatte (GP Form Capital) and many more.

**Values**:

- ** All In or Nothing**: Be driven, dedicated, and committed. Give it your all to win.
- ** Frugality**: Aim to do more with less.
- ** Be different**: Encourage contrarian thinking and embrace diverse viewpoints.
- ** Adapt or Die**: The world is constantly changing - we need to be good at adapting to new realities everyday.
- ** Ownership Mentality**: We see things through to the finish, and take responsibility for outcomes.
- ** Customer Obsessed**: We always put our customers first and think what’s best for them every step of the way.

**About You**:
You are an all star well rounded operator who wants to join a championship team of high-caliber, focused and diligent talent. You have an eye for simplicity, speed, and execution. You have grit, empathy, and a never-stop attitude. You are comfortable tackling challenges from defining a launch strategy, to writing the playbook for a successful target restaurant. You should be able to think analytically about food delivery sales growth, and feel a strong sense of ownership over the way we launch, grow, and develop a delivery concept.

**How You’ll Make an Impact**:

- Build and manage relationships with kitchen operators on a day-to-day basis to understand how we can help them become successful with our product offerings
- Onboard new accounts and implement launch playbook across a variety of markets
- Work extremely cross-functionally with the sales, operations, product, and engineering teams
- Learn our product inside out and provide feedback on how we can improve it
- Expand Forward's customer base by introducing smart growth programs

**Responsibilities & Requirements**:
You are comfortable tackling challenges from defining a cloud kitchen's launch strategy, to writing the playbook for a successful cloud kitchen. You should be able to think analytically about food delivery sales growth, and feel a strong sense of ownership over the way we launch, grow, and develop a delivery brand. Here are some skills we are looking for:

- Experience - previously worked in Account Management, Business Development, Sales, or Customer Success at a high growth startup
- Excellent communication skills - both in communicating strategy, process, storytelling, and priorities internally to the team as well as externally to our cloud kitchen partners.
- Passion for the restaurant, food, and technology
- Bonus: Previously worked in an operations, marketing, branding, or creative role in a high growth startup

**Benefits**:

- Put your mark on the history of the growth of the company.
- Collaborative and supportive work environment.
- Opportunity for career growth and development.

**Compensation**

$25,000 annual compensation



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