Venue Assistant Manager
2 weeks ago
**Responsibilities**:
**Job Description**:
- With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott.**JOB SUMMARY**
Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
- **CANDIDATE PROFILE**
**Education and Experience**:
- High school diploma or GED 3 years experience in the food and beverage, culinary, or related professional area.
- OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major 1 year experience in the food and beverage, culinary, or related professional area.
- **CORE WORK ACTIVITIES**
**Assisting in Food and Beverage Operations**:
- Creates and nurtures a property environment that emphas motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Provides excellent customer service to all employees.
- Responds quickly and proactively to employee's concerns.
- Uses coaching skills throughout the property.
- Demonstrates self confidence, energy and enthusiasm.
- Motivates and encourages staff to solve guest and employee related concerns.
- **Ensuring Exceptional Customer Service**:
- Provides excellent customer service.
- Responds quickly and proactively to guest's concerns.
- Understands the brand's service culture.
- Sets service expectations for all guests internally and externally.
- Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
- Follows up to ensure complaints have been addressed to the guest's satisfaction.
- Develops a relationship with all guests to build repeated clientele internally and externally.
- **Additional Responsibilities as Assigned**:
- Complies with all corporate accounting procedures.
- Assists GM as needed with annual Quality audit.Benefits
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