Guest Service Assistant

2 weeks ago


Shah Alam, Malaysia GENO HOTEL, SUBANG JAYA Full time

**Key Duties & Responsibilities**
- Assist the Hospitality and Guest Services Manager with the smooth operation of the accommodation and guest service functions
- Ensure that all guests receive a warm welcome friendly and memorable welcome
- Work closely with bookings & reservations, housekeeping, concierge, security, food & beverage and golf operations regarding guest requirements to ensure that all guests’ needs and expectations are met throughout their stay
- Deal with guest bookings, check in and check out and provide standard reports to other departments as required (i.e. arrivals / departure lists, special requests etc)
- Keep up to date with availability, promotions and pricing in order to provide advice to guests as necessary and maximise sales opportunities
- Assist with the co-ordination of guest itineraries including liaising with external service providers and venues and provide guests with information on local amenities as required
- Process settlement of guests’ accounts and ensure that appropriate payment methods are adhered to
- Promote Trump International Golf Links’ facilities and conduct accommodation and facilities tours for potential guests
- Ensure that the front of house and guest areas are well maintained at all times
- As required assist with the co-ordination and delivery of dining, events and food & beverage service
- Any other duties as directed by the Hospitality & Guest Services Manager or other member of the management team

**Requirements for the role**
- Previous experience within the hotel, leisure or hospitality industry (preferably within a luxury four or five star property would be a distinct advantage)
- Good telephone manner and IT Skills
- High standard of personal presentation
- Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels
- Ability to take initiative and a practical approach to problem solving
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude towards guests and colleagues
- Ability to work as part of a team
- Good attention to detail
- Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision
- Positive and flexible approach to work

**Salary**: RM1,500.00 - RM1,900.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)



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