Manager - Billing (Broking Operations)

4 weeks ago


Kuala Lumpur, Malaysia Marsh Full time

**Manager - **Billing** **(Broking** **Operations)**

What can you expect?
- To be part of the Shared Service to **support Hong Kong Market**
- Interact diverse colleagues and stakeholders from various line of business within MMC

What is in it for you?
- Participate in projects
- Career Development and Training Opportunities

We will count on you to:

- Responsible for the backend processing operations of Broking team with specific focus on Invoice to Cash processes
- Managing stakeholders by partnering and influencing them on business
- Manage SLAs on accuracy, productivity, and turnaround time per agreed standards with internal/external stakeholders to ensure the smooth and efficient deliveries
- Effectively drive a culture of adherence to policies & procedures as per organization’s standards and laid out SOPs
- Undertake ad-hoc assignments/any other tasks by regional office or Group/Audit activity
- Continually monitor & review current practices processes and where necessary make recommendation in respect of enhancements

What you need to have:

- A Degree holder in Accounting, Finance, or related fields
- Minimum of 10 years working experience out of which 5 is in a managerial role
- Experience in operations in Insurance / financial services/ off-shore processing organizations with proven track record in service delivery
- Shared service operations or BPO experience in **Invoice to Cash process** and dealing with regional / onshore stakeholders
- Managed a team of 10-15

What makes you stand out:

- Experience supporting **shared service operations**
- Good command of spoken **Cantonese** and English, written English
- Strong analytical skills and detail-oriented to comprehend and summarize appropriate information
- Transition / migration experience of large processes
- Experience in dealing with regional / onshore stakeholders
- Experience in handling insurance operations, specifically Invoice to Cash process

Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.



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