Billing Operations Specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Singtel Full time
The Senior Billing Executive role at Singtel Financial Shared Services offers a unique opportunity to grow your financial digital literacy and make an impact on global operations. As a member of our dynamic team, you will contribute to the development of financial technologies and practices in a collaborative environment.

Responsibilities of the role include leading a team of junior staff, analyzing and configuring billing/TV configuration requests for Corporate/Consumer products or services, and providing customer support for billing configuration enquiries and complaints. Additionally, you will act as a Subject Matter Expert (SME) by providing billing advice to various internal stakeholders.

In this role, you will also review processes, identify gaps, and recommend enhancements within the area to increase efficiency and productivity. Performing revenue assurance activities and performing usage and bill production reconciliation activities as per the agreed schedule are also key responsibilities.

Key qualifications for this role include a Diploma or Degree in Business, Accounting, IT, or Finance, minimum 5 years of experience in a supervisory role leading a team, and proficiency in MS Office, Excel (Vlookup), PowerPoint with good analytical skills. Strong communication and stakeholder management skills are also essential.

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