Customer Service Executive

4 weeks ago

Shah Alam, Malaysia Loscam Malaysia Sdn Bhd Full time

**_PURPOSE OF POSITION:_**
- Resolve and handle customer issues and maintain customers’ satisfaction.
- Support Sales & CRM data management and administration
- To achieve business targets as set down by the Customer Services Manager
- Assists customer in updating data via Loscam Online (LOL) System
- Handles purchase order for Non-Hire Equipment

**_PRINCIPAL ACTIVITIES:_**
- Resolve and handle customer issues and at the same time responsible to maintain and increase customers’ satisfaction.
- Support Sales & CRM data management and administration.
- Assists customer in updating data via Loscam Online (LOL) System.
- Create & manage weekly and monthly report for key account customers.
- Ensure customers’ transaction recorded weekly or monthly.
- Prepare, distribute, file and print outgoing faxes, mail, courier parcels (docket book), customers dockets, monthly invoices and letter to customers.
- Participate and Support other departments when required on customer related matters.
- Perform other official company duties as may be directed from time to time.
- Handles purchase order for Non-Hire Equipment.
- Support Sales & CRM for pallet stock count.

**_MOST FREQUENT_** _CONTACTS (EXCL DIRECT REPORTS):_*
- Sales & CRM team
- Operations team
- Finance team
- Customers

**_LEADERSHIP REQUIREMENTS:_**
- Understand Internal & Business Process
- Time Management
- Prioritize Distribution of Daily Tasks
- Team Work

**_PERFORMANCE MEASURES:_**
- Performance measures will be formulated based on mutually agreed parameters with the Key Account & CRM Manager

**_POSITION REQUIREMENTS:_**
- Educated to A Bachelor Degree level or above
- At least 3 years of working in a Customer Service role.
- Good problem solving
- Required to travel and meet clients local & outstation as assigned
- High patience and tolerance in handling difficult situations and customers
- Good team player
- Good interpersonal and communication skills with services minded and positive attitude
- Good command of English, both spoken and written

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Flexible schedule
- Free parking
- Health insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Care Specialist: 3 years (required)

**Language**:

- English (preferred)
- Bahasa (required)

Expected Start Date: 06/03/2024

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