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Customer Service Executive

7 months ago

Puchong, Malaysia AMMEGA Full time

**1. Job Responsibility/Job Description**
- Customer enquiry handling on leads and coordination with sales team for quotes and opportunity conversion
- Sales order processing from order receipt till invoicing & timely delivery
- Coordination with customer, sales & finance team for timely collection of payment
- CRM Sales Force Management & ERP system for leads, quotes, order processing, billing and case management
- SOP adherence on customer master creation, price update, credit deviation & customer complaints resolving.
- Inside Sales Coordination for achieving deliverable on sales targets, on time delivery and AR collection.
- Customer correspondence and internal team communication timely in an efficient manner
- Upkeep of customer and material data
- Customer Service improvement projects

**2. Job Requirement**
- At least Diploma or Degree in Business Administration or related field
- 3+ years experience in global company with experience in Customer Service and Sales Coordination
- Proficiency in MS Office and ERP system on Customer Order Management
- Good communication and interpersonal skill to handle customers and sales team correspondence
- Customer centricity to meet service level and achieve business performance goals
- Effective listening, willingness to learn and adaptive for efficient sales coordination & customer service
- Multi-tasking skills with good time management
- Self-driven, adaptive, collaborative & team player and able to work efficiently in fast paced environment
- Proficiency in English and other local language preferable
- Ability to learn quickly and adapt to changes