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Customer Service Executive

1 month ago

Puchong, Malaysia THE COOL (MALAYSIA) SDN BHD Full time

**JOB DESCRIPTION**
- To assign Breakdown jobs to respective Team Leaders & service technicians
- To ensure no pending jobs to satisfy Service Level less than 48-hours
- To work on agreed productivity and quality standards to achieve customers’ satisfaction
- To responsible in overall service channels making sure of the service quality and performance is at optimal level
- To lead & motivate team to create a healthy working environment
- To perform efficient and consistent documentation & filling system for all Service Reports, Service Records & Billing Invoices
- To manage Job Traveller Request (JTR) for internal job process
- To prepare Service Quotations, Service Sales Invoices, Purchase Orders & Credit Notes
- To perform Monthly Invoice Submission & System Upload (Trade shift, Tungsten, etc.)
- To monitor, check & follow up on all Customers’ Payment Status & Date
- To prepare Weekly and Monthly Performance Reports
- To prepare Monthly Breakdown Summary Reports

**REQUIREMENTS**
- Computer Literary; Microsoft Office (Excel, PowerPoint, Words), SQL System & CSDMS System
- Able to work under pressure and handle all issues calmly to solve it effectively when required
- Able to handle Adhoc tasks professionally and complete it within the time frame
- Able to show strong knowledge of the product of Service and to find breakdown solution upon checking with respective person in charge
- Excellent customer-serving manner, communication and problem-solving skills