Technology Advisor

2 weeks ago

Kuala Lumpur, Malaysia IWG Full time

**About IWG**:
With over 3,000 locations in over 100 countries and 1,000 cities across the world, IWG is the global leader in the fast-growing Workspace-as-a-Service (WaaS) sector. As the owner and operator of internationally renowned brands like Regus, Spaces, Signature, Open Office, Basepoint and No.18, we provide local and global networks for all kinds of businesses. From independent sole traders and fledgling start-ups to the world’s largest corporations, we provide cutting-edge, inspirational workspaces that support effective working and collaboration.

**Our LSC CORE Value**:
Greatness is a choice:

- We are all leaders - no matter our role, we choose to be great.
- We make it happen - we don’t search for excuses, we search for solutions.
- We take ownership - we do the right things, we do them right.

**Job Purpose**:
Regus currently has openings for “IT Sales Representative” working within our IT Sales Team. The IT Sales Representatives will help to find the right solution for new and existing office customers when they express interest in one of our products.

Regus has developed a range of technology services based upon the use of the market leading suppliers such as Cisco and major ISP’s (Tier 1 carriers like Level3, Colt, TATA and Telstra) to meet our customers’ demands. The complexity of our major corporate clients’ requirements (Google, Amazon, IBM, Nokia, etc) need technical, commercial and operational support and this is the key objective of this role. Regus operates as a global ISP and uses several monitoring and management tools that enable it to ensure service availability is maximized, all client IT services must fall within this reach to meet service performance conformance.

The role will be responsible for enabling their region’s IT sales teams to resolve pre and post-sales technical queries to increase deal revenue; work with corporate sales in solution design and delivery for their customers based in their geography; and provide SPOC for regional VIP customer contacts.

The **Technology Advisor** must be able to articulate our technology and product portfolio, positioning it to both business and technical users.

**Key Accountabilities**:

- Demonstrate strong commercial acumen when participating in client service reviews.
- Provide technical advice through understanding the technical aspects of customer technology so we meet them in the most efficient way.
- Work with Regus IT sales & centre staff and clients to determine technical and business requirements and ensure that all necessary information is collated prior to producing a solution.
- Liaise between customers’ IT and Regus’ corresponding areas to ensure timely delivery of IT services and products.
- Create and confidently deliver technical presentations, including design configuration documents.
- The Technology Advisor will have the ability to create collaborative relationships with technical leads/specifiers at Customers, Regus IT sales and operations team members and be recognised as a value-added partner and resource. They will have proved that they are able to operate in complex multi-national organisations.
- customer-centric mindset, experience of working in a multi-cultural environment and have appetite for fast-paced organizations

**Required Knowledge, Skills and Qualifications**:

- Customer solution focus is a key competence required, typically acquired in a B2B environment.

NOTE: This job description is not intended to be all-inclusive. The Employee may perform other related duties to meet the ongoing needs of the organization.

**About IWG**

IWG is leading the workspace revolution. Our companies help more than 2.5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services.

Digitalisation and new technologies are transforming the world of work. People want the personal productivity benefits of living and working how and where they want. Businesses want the financial and strategic benefits. Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. They want choice.

Through our companies we provide that choice, and serve the whole world of work: Regus, Spaces, No18, Basepoint, Open Office and Signature. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders. All of them harness the power of flexible working to increase their productivity, efficiency, agility and market proximity.

**Are you ready to lead the workspace revolution?**

Leading a revolution requires talent, energy, focus and commitment. We need colleagues with these attributes to help us help millions of

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