Client Relationship Management Advisor

6 months ago


Kuala Lumpur, Malaysia Radius Payment Solutions Full time

Job Advert

**Client Relationship Management Advisor**

Located at strategic location, Mid Valley City, Kuala Lumpur

Radius Business Solution (M) Sdn Bhd, Suite 7.05 Level 7, The Gardens North Tower, Mid Valley City, 59200, Kuala Lumpur, Malaysia

Due to continued expansion and growth, we are looking to recruit a **Client Relationship Management Advisor** to be based at our office in Kuala Lumpur.

**What will you be doing as an Client Relationship Management Advisor?**

The Client Relationship Management Advisor role requires a commercially astute, self-starting individual who can clearly demonstrate success in business to business services that others can aspire to.

The main focus of this exciting and challenging role is to manage all existing business. You need to support the Senior in collaborating with your team members to achieve team targets. Your support doesn’t limit to your own Senior but also Seniors from other departments.

You will be required to work in time slots throughout the day under the guidance of your senior and management team to achieve your targets. The role is very target driven and requires an excellent amount of self-motivation. Client Relationship Management Advisor are targeted in all areas of the role and are expected to hit these targets.

**Typical activities include**:

- Point of contact for assigned customers.
- Develop a trusted advisor relationship with customers by anticipating their needs, resolve potential blocker faced by the customer to allow continuous dealing with Radius.
- Monitor and analyse customer's usage of our product to forecast and track sales metrics.
- Generate sales among existing clients, including upselling and cross-selling.
- Increase referrals from existing clients to grow company’s client base.
- Reduce the customer attrition rate by negotiating with customers and retaining them when they want to close their accounts with Radius Fuel Cards.
- Liaise with internal department to ensure customer focus is in line with company objectives.
- Any cross-departmental support on an ad-hoc basis.
- Respond to customer’s inbound enquiries in a timely manner, within target service level.
- Resolve customer issues by managing escalation and follow up.
- Admin support to specific report generation, data cleansing, data gathering etc.

**What skills/experience are we looking for?**
- Experience of client relationship/account management is preferred but not essential, full training will be provided.
- Strong Resilience skills and attitude to ensure top performing results.
- Ability to work on the following platforms: Microsoft Office including Word, Outlook and Excel.
- English and Bahasa Malay are essential, Mandarin Chinese is desirable
- Self-motivated and self-disciplined to follow the daily target driven structure
- First-rate communications skills; demonstrating confidence
- Ability to listen and articulate in all communication
- Adapt well to a changing environment
- Hard working and self-motivated with a desire to succeed.

**What benefits do we offer?**
- Life Assurance
- Excellent training and coaching.
- Opportunities for ongoing development and progression.
- Secondment opportunities to work in our international offices.
- Annual salary review and bonus
- Life assurance.
- Service Awards

**Why choose Radius? What makes us different?**
- Fast growing, global company with over 1200 employees across 13 countries.
- Innovative, technology-driven culture.
- Fantastic opportunities for ongoing development, training and career progression.


  • Client Advisor

    6 months ago


    Kuala Lumpur, Malaysia Burberry Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...

  • Client Advisor

    6 months ago


    Kuala Lumpur, Malaysia Burberry Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...

  • Client Advisor

    6 months ago


    Kuala Lumpur, Malaysia JP Caliber Full time

    **JOB TITLE Client Advisor** **JOB MISSION** ▪ Provide excellent and specialized customer service by **creating emotionally enriched relationships **with clients ▪ **Develop and nurture **meaningful and loyal client relationships through personal connections and CRM initiatives ▪ Manage and drive sales by understanding client desires and creating a...

  • Client Advisor

    6 months ago


    Kuala Lumpur, Malaysia Louis Vuitton Full time

    POSTE As a **Client Advisor** in one of our stores, your role is to convey the Brand's values, history, ambitions, commitment to quality and creativity. Your mission is to ensure that clients receive a unique and personalised experience through your passion for our products, knowledge of our collections, your hospitality, sense of service and listening...

  • Client Advisor

    6 months ago


    Kuala Lumpur, Malaysia StashAway Full time

    Client Advisor Join StashAway Malaysia, a pioneering fintech company, as a Client Advisor and embark on an exciting journey to redefine wealth management in the digital age. As a Client Advisor, you'll play a pivotal role in delivering tailored solutions and exceptional service to the premium customer segment. Within this role, you will work on both...

  • Client Advisor

    6 months ago


    Kuala Lumpur, Malaysia StashAway Full time

    Join StashAway Malaysia, a pioneering fintech company, as a Client Advisor and embark on an exciting journey to redefine wealth management in the digital age. As a Client Advisor, you'll play a pivotal role in delivering tailored solutions and exceptional service to the premium customer segment. Within this role, you will work on both short-term and...


  • Kuala Lumpur, Malaysia Cognizant Full time

    As a Client Relationship Manager, you will be key contributors to growing business and managing customers of Cognizant IT and Consulting Business. You will support the Client Partners and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. You will proactively identify new and expansion opportunities on...


  • Kuala Lumpur, Malaysia Mastercard, Inc. Full time

    Managing Consultant, Advisors Client Services, Marketing **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions,...


  • Kuala Lumpur, Malaysia Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Client Advisor

    6 months ago


    Kuala Lumpur, Malaysia Cartier Full time

    Reference Code: 94978**Client Advisor**: - Kuala Lumpur, 14, MY- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are...


  • Kuala Lumpur, Malaysia Mastercard, Inc. Full time

    Managing Consultant, Advisors Client Services, Strategy & Transformation **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial...


  • Kuala Lumpur, Malaysia Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Client Advisor

    6 months ago


    Kuala Lumpur, Malaysia IWC Full time

    Reference Code: 98976**Client Advisor**: - Kuala Lumpur, 14, MY- PermanentOur strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to...

  • Client Advisor

    6 months ago


    Kuala Lumpur, Malaysia Bulgari Full time

    Position Founded in 1884, Bulgari’s name has today become emblematic of Italian excellence. Perfectly blending tradition and modernity, Bulgari uses its rich history to inspire audacious designs and produce truly colorful creations making us unique. Part of LVMH Group, Bulgari offers a multitude of positions and activities around the world. Endless...


  • Kuala Lumpur, Malaysia FPT SOFTWARE MALAYSIA SDN BHD Full time

    Fpt Software Malaysia Sdn Bhd **Position : BUSINESS ENGAGEMENT** **Location : Menara Hap Seng 2** **Salary : Depends on experiences** **Company Background** FPT Software is a global technology and IT services provider with headquarters in Vietnam. We offer world-class services in a variety of fields such as Advanced Analytics, AI, Digital Platforms,...


  • Kuala Lumpur, Malaysia JP Caliber Full time

    **JOB TITLE Client Advisor** **JOB MISSION** ▪ Provide excellent and specialized customer service by **creating emotionally enriched relationships **with clients ▪ **Develop and nurture **meaningful and loyal client relationships through personal connections and CRM initiatives ▪ Manage and drive sales by understanding client desires and creating a...

  • Client Advisor

    8 months ago


    Kuala Lumpur, Malaysia Louis Vuitton Full time

    POSTE As a **Client Advisor** in one of our stores, your role is to convey the Brand's values, history, ambitions, commitment to quality and creativity. Your mission is to ensure that clients receive a unique and personalised experience through your passion for our products, knowledge of our collections, your hospitality, sense of service and listening...

  • Account Manager

    7 months ago


    Kuala Lumpur, Malaysia PEMBANGUNAN EKUITI SDN BHD Full time

    **About Us** Pembangunan Ekuiti Sdn. Bhd. (PESB) is a Venture Capital Management Corporation registered with and regulated by Securities Commission Malaysia that prides itself on contemporary asset management principles, appropriate financial advice and long-term relationships. In line with PESB's goal in delivering remarkable returns to their...

  • Client Advisor

    6 months ago


    Kuala Lumpur, Malaysia Burberry Full time

    Born from innovation, Burberry is a global luxury brand with a rich British heritage. Founded in 1856, our brand is underpinned by our founder’s passion for the outdoors. Thomas Burberry invented the innovative rain-ready fabric gabardine to protect explorers from the elements. In doing so, he created the foundation for the iconic Burberry trench coat,...


  • Kuala Lumpur, Malaysia OnHires Full time

    **Location**:Malaysia Our client company is a global international brand that offers full-scale marketing services specialized in finance-related businesses, including web design, web development, web campaign planning, campaign implementation, after-sales service, and data analysis. **One of their clients is a major leader in the financial market.** They...