Client Advisor

2 weeks ago

Kuala Lumpur, Malaysia JP Caliber Full time

**JOB TITLE Client Advisor**

**JOB MISSION**

▪ Provide excellent and specialized customer service by **creating emotionally enriched relationships **with clients

▪ **Develop and nurture **meaningful and loyal client relationships through personal connections and CRM initiatives

▪ Manage and drive sales by understanding client desires and creating a **hand-crafted experience **for the client to achieve the best sales performance

▪ Transform each client experience into **magical moments** by **creating a hand-crafted experience** that makes the client feel confident and energized.

▪ Create a **long-term authentic bond** with clients by making them feel the experience is truly about them.
▪ Demonstrate **active leadership** on selling floor, to drive individual and team objectives and be **accountable for sales results**.

**MAIN RESPONSIBILITIES**

1. **SALES**
▪ Achieve individual KPIs:

- Sales targets
- Sales Per Transaction (SPT)
- Unit Per Transaction (UPT)
- Conversion rate

▪ Assist in daily sales and weekly sales reporting to head office (where necessary).

2. **STORE APPEARANCE / VISUAL MERCHANDISING**
▪ Ensure store / stockroom are clean, neat and tidy at all times, product is properly stored, bags in dust bags, shoes by name/SKU and in size order.
▪ Ensure new stocks are displayed and merchandised in a timely and attractive manner.

3. **STOCK MANAGEMENT**
▪ Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
▪ Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss

4. **CUSTOMER SERVICE & CRM**
▪ Acquire new clients to our database.
▪ Develop client relationships by providing clients regular updates.

**PROFESSIONAL REQUIREMENTS**

▪ **Caring, authentic trusted Client Advisor**:an intuitive sales associate with a passion for style;
▪ A **powerful communicator**, handling clients with personal care and empathy and **putting the client at the center **of every decision;
▪ **Courageous with ideas **and innovative in your approach, always **ready to grow and learn;**
▪ Acting and **thinking first of the client **and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients;
▪ Being a **master at storytelling **and at the art of **asking engaging questions;**
▪ **Thinking innovatively **about how we can improve and generate new ways of creating tangible value and magic for the clients

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: From RM2,100.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Rotational shift

Supplemental pay types:

- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus

**Experience**:

- Luxury Retail: 1 year (preferred)

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