See more Collapse

Client Services Executive

2 months ago

Malaysia CARMA International Full time

**Employment Type**:
Full Time

**Industry**:
Media Analytics

**Location**:
Kuala Lumpur,

Malaysia

**Date Posted**:
August 21, 2023

**Responsibilities**:
**Key responsibilities of the role include**:
**Client Servicing**
- Build and strengthen client relationships to achieve long-term partnerships
- Achieve individual upsell and cross-sell targets as well as team client retention

target- Support the Client Services team in negotiating and closing renewal business

enabling you to meet or exceed your quota- Execute onboarding and training for all new clients
- Handle inquires and requests from client and address their needs
- Work closely with Client Services team to proactively identify any problems that

may impact the client and work with different internal departments to resolve
- or prevent such issues- Liaise with different departments within the company to ensure all client

deliverables are met- Conduct consistent reviews to track account health, while discovering new areas

of improvement
- **Business Development**
- Maintain accurate client records, keeping track of any contract updates and

renewals on CRM platform- Identify upsell, cross-sell and renewal opportunities and communicate with sales

teams regularly- Work with sales, marketing and other internal teams to develop strategic plans

and ensure KPIs are being met
- **Product Knowledge**
- Fully understand the company’s full suite of products and services
- Develop a thorough understanding of our products and service offerings to better

upsell and cross-sell to clients- Understand the Global operational structure and implement processes in line

with it**Qualifications**:

- Strong written and verbal communication skills. Applicants must possess fluency

in written and spoken English and Cantonese. Fluency in Mandarin would be an
- added advantage- Ability to multitask and juggle several responsibilities simultaneously
- Dealt with complex or escalated client situations and able to resolve and manage

these situations successfully- Proven track record of meeting or exceeding KPIs and building strong client

relationships- Excellent organizational skills and attention to detail
- Solution-oriented and able to think outside the box to solve client problems
- Reliable and self-motivated

**Experience**:

- Minimum 1 year of relevant Client Services, Account Management, or Business

Development, preferably in the media, consultancy, tech, PR & communications,
- or market research industry

**Contact**:

We have other current jobs related to this field that you can find below

  • Client Servicing Executive

    2 months ago

    Malaysia Innity Full time

    Overall Job Function Passionation is an Influencer Marketing Platform & Marketplace providing focused SME/MNC advertising services in Malaysia and APAC. You will be responsible for the day-to-day operations and execution of key campaigns and projects. Qualified individuals should be highly driven, and aggressive to thrive in a fast-paced and dynamic working...

  • Client Servicing Executive

    2 weeks ago

    Malaysia Innity Full time

    Overall Job FunctionPassionation is an Influencer Marketing Platform & Marketplace providing focused SME/MNC advertising services in Malaysia and APAC. You will be responsible for the day-to-day operations and execution of key campaigns and projects. Qualified individuals should be highly driven, and aggressive to thrive in a fast-paced and dynamic working...

  • Client Services Manager

    2 weeks ago

    Malaysia CARMA International Full time

    **Employment Type**: Full Time **Industry**: Media Analytics **Location**: Kuala Lumpur, Malaysia **Date Posted**: July 7, 2022 CARMA is a global provider of integrated media intelligence solutions. We deliver what matters using an unrivalled mix of cutting-edge technologies and experienced media measurement and analysis experts. With 19 international...

  • Client Services Manager, Pb

    2 months ago

    Malaysia CIMB Group Full time

    **Key Responsibilities** - Assist Private Bankers on daily administrative and operational tasks and attend to clients’ instructions precisely and in a timely manner. - Assist Private Bankers in managing and reviewing their client bases to ensure optimal productivity and compliance. - Identify and act on any potential cross-selling opportunities. - Liaise...

  • Client Servicing Executive

    3 days ago

    Jalan Manis -, Kuala Lumpur Kuala Lumpur Malaysia One Search Pro Marketing Sdn Bhd Full time

    Manage client accounts by maintaining close productive relationships with existing clients to ensure continuing contracts.Manage relationships with all relevant stakeholders.Foster strong and long-term client relationships.Coordinating with internal teams to meet project milestones, to execute and fulfill clients job requests and requirements.Responsible for...

  • Freelance Client Service Manager

    5 days ago

    Malaysia Klick Health Full time

    **About Klick Health** As a Client Success Manager, you’ll join a dynamic team of client services experts to bridge the gap between our valued clients and our internal teams. Your role will involve forging strong client relationships, understanding their unique marketing needs, ensuring precise project execution, and meeting tight deadlines, while...

  • Client Servicing

    2 weeks ago

    Malaysia Rhad Pte Ltd Full time

    Job description **Responsibilities**: 1. Ensuring existing clients are satisfied through after-sales care, gaining testimonials or feedback 2. Ensuring the renewals contracts are sent in timely manner, and ensure payment were made before the subscription ends 3. Approaching existing clients for referrals 4. Acting as a point of contact for complaints and...

  • Client Servicing Executive

    3 days ago

    Jalan Manis 4 11-2, Kuala Lumpur Kuala Lumpur Malaysia 56100 One Search Pro Marketing Sdn Bhd Full time

    Manage client accounts by maintaining close productive relationships with existing clients to ensure continuing contracts.Manage relationships with all relevant stakeholders.Foster strong and long-term client relationships.Coordinating with internal teams to meet project milestones, to execute and fulfill clients job requests and requirements.Responsible for...

  • Sales and Service Client Services, Officer

    2 weeks ago

    Malaysia State Street Full time

    Who we are looking for Why this role is important to us The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete...

  • Client Acquisition Executive

    2 days ago

    Malaysia FastJobs Malaysia Full time

    FastJobs is an award-winning mobile app which connects non-executive job seekers to reliable employers quickly & easily. With just a tap, applicants can apply for jobs offered by thousands of trusted employers in Singapore, across all sectors!We are looking for a meticulous, customer centric and good sales closer Client Acquisition Executive to join our...

  • Sales and Service Client Services, Officer

    2 weeks ago

    Malaysia State Street Full time

    Who we are looking forWhy this role is important to usThe team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete...

  • customer service executive

    2 weeks ago

    Malaysia Daythree Business Services Full time

    As a Customer Service Executive, you will be responsible for providing outstanding support to our customers and ensuring their satisfaction with our products/services.Your main duties will include:Handling customer inquiries via phone, email, and chat in a professional and timely manner.Resolving customer complaints and issues effectively, aiming for...

  • customer service executive

    2 months ago

    Malaysia Daythree Business Services Full time

    As a Customer Service Executive, you will be responsible for providing outstanding support to our customers and ensuring their satisfaction with our products/services.Your main duties will include:Handling customer inquiries via phone, email, and chat in a professional and timely manner.Resolving customer complaints and issues effectively, aiming for...

  • Client Services Specialist

    1 month ago

    Malaysia TDCX Full time

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Client advisor

    2 months ago

    Malaysia Louis Vuitton Malletier Full time

    Position As a Client Advisorin one of our stores, your role is to convey the Brand's values, history, ambitions, commitment to quality and creativity. Your mission is to ensure that clients receive a unique and personalised experience through your passion for our products, knowledge of our collections, your hospitality, sense of service and listening skills....

  • Implementation & Client Services - Fulfilment

    2 months ago

    Malaysia OCBC Bank Full time

    **Implementation & Client Services - Fulfilment Manager** **-** **(**230001FD**)** - To perform Velocity processing function including WFI filtering, Velocity Back Office system maintenance, eCUBE profile maintenance and preparation of reports, budget and other related matters. - To perform registration / maintenance for Velocity premium subscription and...

  • Senior Associate Client Solutions Private Equity

    3 weeks ago

    Malaysia timesjobs Full time

    ## Senior Associate, Client Solutions (Private Equity)**Experience Level:** MidGerson Lehrman Group is seeking an Associate / Senior Associate to be part of the Client Solutions team to support the GLG Southeast Asia Private Equity team in Kuala Lumpur. The Associate / Senior Associate will help to drive GLG's business model and develop the PE/VC client...

  • Implementation & Client Services - Helpdesk Manager

    1 week ago

    Malaysia OCBC Bank Full time

    **Implementation & Client Services - Helpdesk Manager** **-** **(**240000ON**)** - To ensure timely and accurate response to queries received from BBCSC, branches and internal department on cash management and trade products. - Manage the exceptions and escalation on cash management and trade related production issues in ensuring customer’s feedback are...

  • Senior Associate Client Solutions Private Equity

    2 weeks ago

    Malaysia timesjobs Full time

    ## Senior Associate, Client Solutions (Private Equity)Experience Level: MidGerson Lehrman Group is seeking an Associate / Senior Associate to be part of the Client Solutions team to support the GLG Southeast Asia Private Equity team in Kuala Lumpur. The Associate / Senior Associate will help to drive GLG's business model and develop the PE/VC client base by...

  • Senior Associate Client Solutions Private Equity

    3 weeks ago

    Malaysia timesjobs Full time

    ## Senior Associate, Client Solutions (Private Equity)Experience Level: MidGerson Lehrman Group is seeking an Associate / Senior Associate to be part of the Client Solutions team to support the GLG Southeast Asia Private Equity team in Kuala Lumpur. The Associate / Senior Associate will help to drive GLG's business model and develop the PE/VC client base by...