F&b Service Manager/outlet Manager

4 months ago


Johor Bahru, Malaysia Holiday Inn Johor Bahru City Centre Full time

**Job Summary**:
Managing food and beverage operations and standards, adhering to budgets and training food and beverage staff, and handling customer complaints. The service talent's main function is to promote the hotel F&B Services and ensure guest satisfaction through developing and maintaining a strong team environment with an emphasis on guest satisfaction and delivery of prompt and courteous service.

**Responsibilities**:

- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
- Preserve excellent levels of internal and external customer service.
- Forecasting, planning, sourcing, and ordering food supplies for the kitchen, as well as beverages to stock the bar and fridges.
- Assisting with marketing events.
- Design exceptional menus, purchase goods and continuously make necessary improvements
- Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork

**Job Requirements**:

- Min. 3 year of service experience is preferred
- Manager Level
- Good work ethics and willing to learn
- Warm and cheerful personality; energetic and highly motivated
- Excellent communication and interpersonal skills
- Fluent in English, any other language is an additional bonus
- Able to work in a team with people from different backgrounds

**Recommended Skills**
- Communication
- Curiosity
- Customer Service
- English
- Ethics
- Beverage skills set

**Job Types**: Full-time, Permanent

**Salary**: RM4,500.00 - RM5,000.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Food service: 3 years (required)

Ability to Commute:

- Johor Bahru (required)


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