Customer Service Officer

3 days ago

Kuala Lumpur, Malaysia International Academy of Business and Technology Full time

Job description

INTERNATIONAL ACADEMY OF BUSINESS & TECHNOLOGY SDN. BHD.

The receptionist and customer service are the first point of contact for our customers and students. They will play a vital role in representing the company's professional image to clients, visitors, and staff. This role requires a professionalism skill, strong communication skills, and the ability to do multitask.

Key Responsibilities

Reception

**Greet and welcome visitors, students, clients, and staff with a friendly and professional demeanor.**

Answer incoming phone calls promptly, direct calls to the appropriate team members, and take detailed messages.

**Manage visitor registration, sign-in procedures, and issuance of visitor passes.**

Maintain a tidy and organized reception area and common spaces.

**Coordinate meeting room reservations and set-up, ensuring adequate space, refreshments, and equipment availability when needed.**

Prepare class materials and students files Office Services **Manage incoming and outgoing mail and couriers, including sorting, distribution, and tracking.**

Order and maintain office supplies, ensuring adequate inventory levels.

**Assist with basic office equipment troubleshooting (printers, copiers, etc.) or coordinate with IT support.**

Support general office administration tasks as needed, such as filing, photocopying, and document preparation.

Catering

**Liaise with catering providers for meetings and events, placing orders, and managing deliveries.**

Maintain the tidiness and stocking of office kitchen and pantry areas.

**Ensure availability of beverages and snacks for visitors.**

**Other Responsibilities**

Adhere to company policies and procedures, upholding a safe and efficient workplace.

**Provide support to the Facilities Management team on ad-hoc projects or tasks.**

Collaborate and communicate effectively with team members from other departments.

Qualifications and Skills

**Diploma or equivalent.**

Minimum of 1-2 years of experience in a receptionist or administrative support role.

**Excellent customer service skills and a welcoming attitude.**

Strong verbal and written communication skills in English; proficiency in Bahasa Malaysia is highly desirable.

**Proficient in Microsoft Office Suite (Word, Excel, Outlook).**

Ability to multitask and prioritize in a dynamic work environment.

**Detail-oriented and organized.**

Demonstrated time management skill.

**Job Types**: Full-time, Internship, Student job
Contract length: 24 months

Pay: RM1,800.89 - RM2,500.34 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa (preferred)

Expected Start Date: 05/13/2024

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