Customer Service Officer

3 weeks ago


Kuala Lumpur WP Kuala Lumpur Malaysia Elite Advance Service Sdn Bhd Full time

Responsible for responding to customer inquiries, accepting complaints, collecting, sorting and analyzing customer complaints, and classifying and archiving them according to the company's requirements;Contact the company in a timely manner and follow up on the status of customer opinions in a timely mannerConduct a customer return visit in a timely manner after processing;Report various customer complaints to the relevant departments in a timely manner in the form required by the company;Conduct a satisfaction survey on customers, etc.;Complete other tasks assigned by the leader in a timely manner.

1+ years of practical experience in customer service industry.Fresh graduates are welcome to applyCan speak in English and MandarinFamiliar with professional English email writing.Understanding blockchain will be an advantage.Good attitude, positive and have a strong interest in learning.

Competitive remuneration package (basic salary + transportation allowance + meal allowance + night shift allowance + generous KPI bonus plan + year-end bonus).Excellent growth and promotion opportunities: support, skill development, mentoring opportunities and training programs. Employee engagement, recognition and appreciation programsProvide annual leave, sick leave, hospitalization leave, birthday leave, marriage leave, maternity leave, paternity leave and other various benefits.Comprehensive insurance coverageHoliday gifts, wedding gifts, birthday vouchers, etc.Team building



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