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Assistant Manager, Customer Operations

1 month ago


Nusajaya, Malaysia Equinix Full time

Assistant Manager, Customer Operations
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

**Job Summary**

Provides direct supervision to professional individual contributors and/or skilled, support individual contributors. Acts as guide to unit or sub-units and may become actively involved, as the need arises, to meet schedules and resolve problems.

**Responsibilities**

Leadership
- Plans core duties for the team to complete
- Ability to manage and supervise the customer operations team
- Ensures the team is caring out responsibilities in a timely manner and projects are progressing, as expected
- Manages personnel details including salaries, positioning, reviews, mentoring and development

Systems Support
- Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
- Summarizes the findings during the troubleshooting and produces Incident Reports for the customer

Installation
- Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables
- Performs testing of cables before handing to customer

Vendor Management
- Manages, briefs, and instructs vendors for installation, testing, and labeling

Maintenance
- Performs preventive maintenance to Data Center equipment to prevent faults from occurring

Project Management
- Prioritizes multiple projects and assists in designating work to team

Technical Expertise
- Extensive knowledge in network and equipment platforms, systems, and circuits

**Qualifications**
- A minimum of 5 years of related experience in a Data Center environment preferred
- Bachelor’s degree in an Engineering/IT field, or equivalent work experience

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

The targeted pay range for this position in the following location is / locations are:

- San Francisco, CA / Bay Area: $102,000 to $162,000
- California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $94,000 to $149,000
- Colorado, Nevada, Rhode Island: $85,000 to $135,000

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:
USA Benefits eBook