Assistant Manager, Customer Operations

4 days ago

Nusajaya, Malaysia Equinix Full time

Assistant Manager, Customer Operations
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

**Job Summary**

Provides direct supervision to professional individual contributors and/or skilled, support individual contributors. Acts as guide to unit or sub-units and may become actively involved, as the need arises, to meet schedules and resolve problems.

**Responsibilities**

Leadership
- Plans core duties for the team to complete
- Ability to manage and supervise the customer operations team
- Ensures the team is caring out responsibilities in a timely manner and projects are progressing, as expected
- Manages personnel details including salaries, positioning, reviews, mentoring and development

Systems Support
- Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
- Summarizes the findings during the troubleshooting and produces Incident Reports for the customer

Installation
- Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables
- Performs testing of cables before handing to customer

Vendor Management
- Manages, briefs, and instructs vendors for installation, testing, and labeling

Maintenance
- Performs preventive maintenance to Data Center equipment to prevent faults from occurring

Project Management
- Prioritizes multiple projects and assists in designating work to team

Technical Expertise
- Extensive knowledge in network and equipment platforms, systems, and circuits

**Qualifications**
- A minimum of 5 years of related experience in a Data Center environment preferred
- Bachelor’s degree in an Engineering/IT field, or equivalent work experience

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

The targeted pay range for this position in the following location is / locations are:

- San Francisco, CA / Bay Area: $102,000 to $162,000
- California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $94,000 to $149,000
- Colorado, Nevada, Rhode Island: $85,000 to $135,000

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:
USA Benefits eBook

  • Assistant Manager, Customer Operations

    2 weeks ago

    Nusajaya, Malaysia Equinix Full time

    Assistant Manager, Customer Operations **Who Are We?** Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud...

  • Assistant Manager, Customer Operations

    2 weeks ago

    Nusajaya, Malaysia Equinix Full time

    Assistant Manager, Customer OperationsWho Are We?Equinix is the world's digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments....

  • Assistant Manager, Customer Operations

    2 weeks ago

    Nusajaya, Malaysia Equinix Full time

    Assistant Manager, Customer Operations Equinix is the world's digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global...

  • Data Center Customer Operations Engineer

    1 month ago

    Nusajaya, Johor, Malaysia Equinix Full time

    Who We Are?Equinix is a leading digital infrastructure company with a global presence, owning and operating a vast network of 250+ data centers worldwide. Digital innovators leverage Equinix's reliable platform to seamlessly connect and integrate essential infrastructure rapidly. Equinix empowers businesses to access the right resources, partners, and...

  • Data Center Customer Operations Engineer

    1 month ago

    Nusajaya, Johor, Malaysia Equinix Full time

    Who We AreEquinix is a global digital infrastructure company with over 250 data centers worldwide. Digital pioneers leverage Equinix's reliable platform to connect essential infrastructure quickly. Equinix empowers organizations to reach the right places, partners, and opportunities to grow efficiently, accelerate digital service launches, provide...

  • Operations Manager

    3 weeks ago

    Nusajaya, Malaysia M Stud Industries Sdn Bhd Full time

    **Job Descriptions**: - Oversee day-to-day operational activities to ensure achievements of KPIs. - Handle customer’s inquiries and operation schedule to ensure all deadlines are met. - Plan, implement and deliver projects in accordance with approved plans/drawings, contract specifications and/or regulations from contract signing to product delivery. -...

  • Operations Manager

    3 weeks ago

    Nusajaya, Malaysia M Stud Industries Sdn Bhd Full time

    **Job Descriptions**: - Oversee day-to-day operational activities to ensure achievements of KPIs. - Handle customer’s inquiries and operation schedule to ensure all deadlines are met. - Plan, implement and deliver projects in accordance with approved plans/drawings, contract specifications and/or regulations from contract signing to product delivery. -...

  • Operations Manager

    4 weeks ago

    Nusajaya, Malaysia M Stud Industries Sdn Bhd Full time

    **Job Descriptions**: - Oversee day-to-day operational activities to ensure achievements of KPIs. - Handle customer’s inquiries and operation schedule to ensure all deadlines are met. - Plan, implement and deliver projects in accordance with approved plans/drawings, contract specifications and/or regulations from contract signing to product delivery. -...

  • Operations Manager

    2 weeks ago

    Nusajaya, Malaysia M Stud Industries Sdn Bhd Full time

    Job Descriptions: Oversee daytoday operational activities to ensure achievements of KPIs. Handle customer's inquiries and operation schedule to ensure all deadlines are met. Plan, implement and deliver projects in accordance with approved plans/drawings, contract specifications and/or regulations from contract signing to product delivery. Manage operational...

  • Data Center Customer Operations Iv

    3 weeks ago

    Nusajaya, Malaysia Equinix Full time

    **Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...

  • Assistant General Manager

    1 week ago

    Nusajaya, Malaysia Cezars Kitchen Sdn Bhd Full time

    Cezars Kitchen Sdn. Bhd. is seeking an experience Assistant General Manager to join our company in Johor Bahru. The cafeteria/canteen is the life blood of a school and it’s up to the kitchen team to keep the students energized with healthy dishes to give them the strength to learn and prepare for life. This is no easy feat, as we are always striving to...

  • Operation Manager

    2 weeks ago

    Nusajaya, Malaysia OXYZ Health & Wellness Sdn Bhd Full time

    Job Responsibilities: Ensure all operations are carried on in an appropriate, costeffective way Improve operational management systems, processes and best practices Purchase materials, plan inventory efficiency Help the organization's processes remain legally compliant Formulate strategic and operational objectives Manage budgets and forecasts for any adhoc...

  • Assistant Manager, Critical Faciltiies

    2 weeks ago

    Nusajaya, Malaysia Equinix Full time

    Assistant Manager, Critical Faciltiies **Who Are We?** Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud...

  • Customer Service Assistant

    3 weeks ago

    Nusajaya, Malaysia Qinglong Building Supplies Sdn Bhd Full time

    Handling incoming calls and messages - Provide exceptional customer service and support to clients, including responding to inquiries and resolving problems. - Maintain existing customer base. - Taking & processing orders and transportation / delivery arrangements. - Develop and maintain a filing system. - Completion of tasks assigned by superiors. -...

  • Operation/procurement Assistant

    3 weeks ago

    Nusajaya, Malaysia SOLAS MARINE (M) SDN BHD Full time

    **Operation/Procurement Assistant** **Job description**: - Assist in the procurement process, including sourcing suppliers, obtaining quotes, negotiating prices, and ensuring timely delivery of goods and services. - Assist in the preparation and processing of administrative documents, reports and correspondence. **Qualification and requirement**: -...

  • Customer Success Manager III

    1 month ago

    Nusajaya, Malaysia Equinix Full time

    Who are we?Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility,...

  • Operations Manager

    2 weeks ago

    Nusajaya, Malaysia Adecco Malaysia Full time

    Location : Nusajaya - Working hours : 8:30 am - 6:00 pm - Heavy Engineering Industry - Oversees Production, Purchasing, Warehouse and Logistic, Work Preparation and Material Planning, Incoming Quality Checking, Maintenance and Factory Health and Safety. - Ability to lead teams and manage key stakeholders across various department with a common goal. - Sets...

  • Assistant General Manager

    2 weeks ago

    Nusajaya, Malaysia Cezars Kitchen Sdn Bhd Full time

    Cezars Kitchen Sdn. Bhd. is seeking an experience Assistant General Manager to join our company in Johor Bahru. The cafeteria/canteen is the life blood of a school and it's up to the kitchen team to keep the students energized with healthy dishes to give them the strength to learn and prepare for life. This is no easy feat, as we are always striving to...

  • Operation Manager

    2 weeks ago

    Nusajaya, Malaysia MINDE Group Full time

    Oversee daily activity for manufacturing operation Responsible for but not limited to the overall production resources planning and execution to achieve productivity, efficiency, quality requirements and on time delivery. Responsible for production cost control and results optimization, production waste elimination through people and system management. Lead...

  • Assistant Manager, Critical Faciltiies

    2 weeks ago

    Nusajaya, Malaysia Equinix Full time

    Assistant Manager, Critical FaciltiiesWho Are We?Equinix is the world's digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments....