Technical Support Executive

4 weeks ago


Brickfields, Malaysia MPS Full time

**Title: Technical Support Executive**

**Normal working hour 9-6 - Mon -Fri**

**Attractive salary package**
- Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
- Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
- Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Clarify customer requirements; probe for understanding
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance

Requirement:

- Bachelor’s or Associate’s Degree in a related technical discipline with 1 - 3 years of related technical experience preferred
- Achieve and maintain recognized and applicable technical certification(s)
- Relevant technical expertise related to the program (i.e. hardware, software, networking, data storage, troubleshooting, repair)
- Working knowledge of client technical systems

**Salary**: RM3,800.00 - RM4,100.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus
- Retention bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- technical support: 1 year (required)

Ability to Commute:

- KL Sentral (required)



  • Brickfields, Malaysia Nezda Technologies Full time

    **IT Fresh Grad in Vietnam or Technical Support Experienced are Welcomed! Native Vietnamese !** Primary Job Functions as per SOW: - Provide technical phone support to customer - Use problem solving skills and product knowledge to remotely resolve Customer's technical queries in a timely manner - Activate engineer for onsite repair with part recommendation...


  • Brickfields, Malaysia REGENERATION RESOURCES Full time

    As a Telco Technical Support Specialist, you will play a crucial role in ensuring our customers receive top-notch technical assistance for our telecom products and services. Your primary responsibility will be to provide expert support, troubleshoot technical issues, and deliver exceptional service to our valued customers. **Key Responsibilities**: -...


  • Brickfields, Malaysia REGENERATION RESOURCES Full time

    **Job Summary**: As a Telco Technical Support Specialist, you will be the backbone of our customer service, ensuring seamless connectivity for our users. Your primary responsibility is to provide exceptional technical support to our customers, addressing inquiries related to telecommunications services, troubleshooting issues, and delivering world-class...


  • Brickfields, Malaysia REGENERATION RESOURCES Full time

    Job Summary: **Responsibilities**: - Develop and execute strategies to generate sales leads and close deals with korean clients. - Conduct virtual and face-to-face sales presentations to demonstrate the benefits and functionalities of our social media solutions. - Understand client needs and provide tailored solutions to address their specific business...


  • Brickfields, Malaysia REGENERATION RESOURCES Full time

    Job Summary: **Responsibilities**: - Develop and execute strategies to generate sales leads and close deals with korean clients. - Conduct virtual and face-to-face sales presentations to demonstrate the benefits and functionalities of our social media solutions. - Understand client needs and provide tailored solutions to address their specific business...


  • Brickfields, Malaysia REGENERATION RESOURCES Full time

    Job Summary: **Responsibilities**: - Develop and execute strategies to generate sales leads and close deals with korean clients. - Conduct virtual and face-to-face sales presentations to demonstrate the benefits and functionalities of our social media solutions. - Understand client needs and provide tailored solutions to address their specific business...


  • Brickfields, Malaysia REGENERATION RESOURCES Full time

    Job Summary: **Responsibilities**: - Develop and execute strategies to generate sales leads and close deals with Japanese clients. - Conduct virtual and face-to-face sales presentations to demonstrate the benefits and functionalities of our social media solutions. - Understand client needs and provide tailored solutions to address their specific business...


  • Brickfields, Malaysia REGENERATION RESOURCES Full time

    Job Summary: We are seeking a highly motivated and customer-centric individual to join our team as a Mandarin-Speaking Social Media Chat Support Specialist. As a vital member of our customer support team, you will be responsible for providing exceptional service and support to users on various social media platforms. Your primary focus will be assisting...

  • Customer Service IT

    1 month ago


    Brickfields, Malaysia ManpowerGroup Full time

    Customer support role related to Telco / IT Bachelor Degree in IT, Computer Science, Engineering and relevant field. Fresh graduate from college can be considered Pay: RM3,700.00 - RM4,000.00 per month Schedule: - Rotational shift Supplemental pay types: - Commission pay **Experience**: - IT Support: 1 year (preferred) **Language**: - Mandarin...

  • Customer Service

    1 month ago


    Brickfields, Malaysia Career International FOS Sdn Bhd Full time

    **Job Summary**: The Player Support Specialist will serve as a key liaison between the company and its gaming community. This role requires a passionate individual who is adept at handling various customer service functions related to our gaming products. The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing...

  • Customer Service

    4 weeks ago


    Brickfields, Malaysia ManpowerGroup Full time

    **Position Title**:Customer Service Advisor **Onboarding Date Required**: 29th April 2024 **Language Requirement**:Mandarin (Native) + English (B2) + Malay (Average if possible) **Location**:KL Sentral **Working hrs**:7.00am - 9.00pm shift (5 working days per week including weekend) **Job scope**: - Provide technical support and advise verbally in...

  • Executive, Enrolment

    4 weeks ago


    Brickfields, Malaysia Methodist College Kuala Lumpur Full time

    **Job Responsibility**: - To support and execute all activities related to enrolment, including admission registration, education fair, school visits and other relevant events. - To provide relevant advice on educational opportunities, admission requirements, financial assistance and related matters to prospects and students. - To generate regular reports...


  • Brickfields, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

    **About the Company** Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure...


  • Brickfields, Malaysia HECTADATA Sdn Bhd Full time

    Job Title: Junior Human Resource Executive Company: HECTADATA Sdn Bhd Location: Level 11 Unit 3, Menara Sentral vista, Jln Sultan Abdul Samad, Brickfields, 50470 Kuala Lumpur Job Description: We are seeking a dynamic and motivated Junior Human Resource Executive to join our growing team. As a vital member of our organization, you will be responsible for...

  • Training Manager

    1 month ago


    Brickfields, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

    **About the Company** Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure...


  • Brickfields, Malaysia Nature’s Oasis Sdn Bhd - An Organic Fine Foods Company Full time

    **Essential Functions** - Gather business and user requirements and translate into technical and functional specifications for development. - Support data cleansing and standardization to manage end-to-end data collection, processing and analysis. - Provide data visualization as needed to aid in understanding and supporting business requirements. - Assist...

  • Innovation Manager

    1 month ago


    Brickfields, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

    **About the Company** Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure...


  • Brickfields, Malaysia Precena Strategic Partners Full time

    **What you will do**: - **Accounting** - In charge of the accounts payable and receivable, maintaining accurate accounting records, manage all accounting document, monitoring accounting documents from banks and client. - **Support for other functions when it’s necessary**: **Office Admin** - ensuring office is running smoothly and efficiently, liaising...

  • HR Assistant

    4 weeks ago


    Brickfields, Malaysia Public Medicare Group Sdn Bhd Full time

    **1.** **MAIN FUNCTIONS** - **Assist HR Executive in recruitment and coordinating interviews arrangement.**: - To co-ordinate personnel matters in accordance with the Human Resources Policy of the Company and as directed by the HR Manager. - To maintain morale of all employees at the highest possible level. - To assist HR Executive on all new recruits are...


  • Brickfields, Malaysia Nature’s Oasis Sdn Bhd - An Organic Fine Foods Company Full time

    **Protege - Product Owner (PO) - Kuala Lumpur, Malaysia** Make an impact in HealthTech! Join the team at Entomo, the Product Owner (PO) as part of the Product Management Department will be instrumental in helping us achieve our ambitious growth objectives for 2023 and beyond. Entomo integrates the services of Healthcare providers seamlessly with a public...