Technical Support Executive
4 weeks ago
**Title: Technical Support Executive**
**Normal working hour 9-6 - Mon -Fri**
**Attractive salary package**
- Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
- Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
- Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Clarify customer requirements; probe for understanding
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
Requirement:
- Bachelor’s or Associate’s Degree in a related technical discipline with 1 - 3 years of related technical experience preferred
- Achieve and maintain recognized and applicable technical certification(s)
- Relevant technical expertise related to the program (i.e. hardware, software, networking, data storage, troubleshooting, repair)
- Working knowledge of client technical systems
**Salary**: RM3,800.00 - RM4,100.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Performance bonus
- Retention bonus
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- technical support: 1 year (required)
Ability to Commute:
- KL Sentral (required)
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