Associate Principal

6 days ago


Subang Jaya, Malaysia Techsap ASP Sdn Bhd Full time

**Summary**
- We are looking for an equivalent experienced Cloud planner **SME with experience operation and project mgmt** especially in on Cloud and Infra solutions for small and large scale projects._
- SME is responsible for the SLA performance, standards and direction of the **Public / Private / Hybrid Cloud architecture**, including managing and delivering key service metric and services availability._
- As part of our journey to becoming our Customer’s Favourite Partner in Digital Life, we are transforming many aspects of our front-end, middleware and core IT services with below goal: _
- _Administration requirements and operation checklist to implement Cloud services and capacity to meet project/demand needs._
- _Key goal keeper on overall standardized and effective cloud and on prem infrastructure environment._
- _Manage inventory and to ensure sufficient capacity is available to deliver effective & efficient Cloud services._
- _Collect, track and report key metrics, working on performance delivery_
**Your duties and responsibilities**
- **Supporting Projects / OPS**_
- _Act as an advocate for Cloud Infra Capacity and Service provider with proactively managed cloud-based options to projects and strategy makers_
- _Collect and translate Business priorities and strategies into Cloud and on prem requirements_
- _Define and maintain standard service definitions and OE models to support current and future projects_
- _Participate and role player in all relevant War room P1/P2 ticket management and RCA input/reviewer._
- _Prioritise key business requests and understand resource constraints with delivery teams_
- _Drive and supervise technology build, test and deployment activities with the Shared Service Vendor(s) and internal stakeholders, ensuring SLA’s are met._
- _Leadership in the diagnosis, detailed design, and deployment of all Cloud/Infra-related processes and technologies including AWS, Azure and Sendgrid cloud technologies, as well as ensuring integration with existing on-premise hardware and software. E.g. THC IT, CMP, MSA and etc._
- _Have a full view of the overall Cloud and Onprem Inventory _
- _Manage OE initiatives and proactively optimize capacity_
- **Critical KPIs**_
- _100% Timely delivery for new requirements_
- _98% accurate capacity forecast vs actuals_
- _100% of Cloud/Infra projects are fully tested and delivered without impact to other services_
- _Zero tolerate on Infra quality service delivery_
**_Critical success factors to deliver on mandate (competence, decisions, resources, etc)_**
- _Sense of Urgency for all customer and revenue related escalation with quality closure of trouble ticket_
- _Customer Centric focus with recommendations for OE and review ongoing downtime maintenance and project implementation_
- _Setup OLA with cross collaboration team _
- _Ensuring ECE focus when ensuring end to end infra readiness/acceptance_
- _War room Lead to drive end to end ISIT Infrastructure Services where Cloud is involved_
- _Build strategic partnership with partners/vendors, Effective stakeholder management with internal and external interface_

**Requirements**:

- _Degree or professional qualification in Computer Science/Computer Engineering/Information Technology or equivalent._
- _2-5 years of experience in Cloud Infrastructure Architecture and Delivery_
- _2-5 years of experience implementing onprem Infrastructure in a legacy environment, including migrating existing services to Cloud services, virtualization on prem ( RHEV, RHEL, Windows, 3PAR, Veeam, Oracle well known products, VMware and etc )_
- _Deep understanding of Cloud services from one or more of AWS, Azure(EC2, S2, RDS, ELB, Route53, Glacier, Lambda, Elastic Beanstalk etc.)_
- _Ability to depict the enterprise information conceptually, logically and physically_
- _Ability to determine the architectural implications of business requirements_
- _Total 8-10 years experience in the IS/IT Telecommunications industry is an advantage._
- _Good analytical and project management skill._
- _Ability to work in a dynamic environment with mínimal supervision._
- _Good communication skill and interpersonal skill._
- _Strong initiative and self-start ability._
- _Strong team spirit and able to work with all levels of people._
- _Good command in both spoken and written English._
- _Applicants should be available in Malaysia regardless nationality. Local citizenship will be preference._

**Job Types**: Full-time, Permanent

**Salary**: Up to RM13,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
Schedule:

- Monday to Friday
Supplemental Pay:

- Yearly bonus


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