Customer Services

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

**Position**: Customer Service Associate **Salary**: RM1,800.00 - RM2,100 per month **These are the benefits in your career with us**: - Fun and exciting working environment - Lucrative remuneration package - EPF, SOCSO, and Medical coverage - Strategic location (walking distance to all major public transportation modes) - Professional training & training...

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

**Job Description: Remote Customer Service for Elderly Care** We are currently seeking an experienced Customer Service Representative to join our team to provide remote support for our elderly care services. In this role, you will be responsible for providing exceptional customer service to our clients and their families from remote...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Communicating and coordinating with...

Answered nearly 60 calls daily from customers inquiring about product installation issues, or general product information. Resolved an average of 50 -100 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume) Accept & manage request by customer to setup internet and cable in customers’ homes and...

**Key Responsibilities**: - Provide service and guidance to customers. - Answering customer’s queries in any communication channel and provide the best solution to customers. - Update sales statement in the sales tracking system. - Ensure that all clients receive their financial statements on time. - Following up on previous customers for potential...

**Mandate**: 1. Must be ok to work on 24*7 shifts. 2. Must be ok to work from Office. 3. Must have appropriate bachelor degree. 4. Must have experience in Customer service or BPO background.

Providing accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer need - Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. - To meet the Key Performance Indicator (KPI) monthly. -...

**Responsibilities**: - To provide professional advisory service to customers. - To record, compile and manage customer issues and needs. **Job Requirements**: - Minimum SPM/STPM OR at least 1 year experience in related field. - Required language(s): Bahasa Malaysia, English. - Motivated and willing to learn and work in team Benefits: - Training...

Duties/Responsibilities: -Collaborates with Sales Manager to establish sales goals and to develop scripts for use by telemarketing team. -Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices. -Measures team performance; communicates goals and quotas to team; encourages and motivates...

**Duties/Responsibilities**: - Collaborates with Sales Manager to establish sales goals and to develop scripts for use by telemarketing team. - Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices. - Measures team performance; communicates goals and quotas to team; encourages and motivates...

**Primary Purpose and Scope** - This position contributes to an overall pleasant patient experience to increase our reputation and ensure sustainable growth. This role will act as a liaison between patients and any department necessary including the different clinics and departments in HQ. - To maintain a good relationship and be able to project the spirit...

**Responsibilities**: - Provide professional customer service (Training will be provided) - Strive to meet individual and team KPIs and goals - Process orders and update worksheets **Job Requirement** - **Experience with handling China client will be preferred**: - **No Cold Calling required**: - Proactive and able to work independently - **Bachelor...

To handle both inbound & outbound calls with clients. - Helping to resolve customer inquiries and complaints. - To maintain & update customer interaction in the Customer Relation Management (CRM) system. - Ensure customer satisfaction throughout the customer experience. - Achieved individual and team KPI set by management. **Requirements**: - SPM / Diploma...

Position **:Admin cum Customer Service** Salary : RM 2,400 +Commission Location : 27, Jalan Ambong 2, Taman Kepong, 52100 Kepong, KL Working Hour : 5.5 working days Job Responsibilities: - Attending to walk-in customers. - Coordinate maid handover with management team. - Arrange for MDW arrival / departure. - Support day-to-day office operations and...

Job description Maintaining a positive, empathetic and professional attitude toward customers at all times. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as...

Maintain effective and timely communication with engineers. Ensure the correct and timely closure and completion of all work orders. Follow Global Call Management tools, process and procedures as documented. - Responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or customer...

Maintain effective and timely communication with engineers. Ensure the correct and timely closure and completion of all work orders. Follow Global Call Management tools, process and procedures as documented. - Responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or customer...

Extensive experience in SAP implementation projects with a focus on Customer Service processes functions. - Strong knowledge of SAP modules, including Customer Service, Sales and Distribution (SD), and Warehouse Management (WM). - SAP Functional Lead with experience across industries & sectors like Manufacturing, Consumer Products & Retail, Services, etc. -...