Assistant Manager, Merchandising Operations
5 months ago
**Job Purpose**
- Manage day-to-day logistics and delivery operations within the market place model.
- Oversee fulfillment processes to ensure efficient order processing and timely delivery.
- Maintain accurate product listings and inventory records.
- Establish effective communication channels with internal teams and external partners.
- Resolve operational challenges and ensure smooth warehouse operations.
- Support the overall merchandising strategy by optimizing logistics processes.
- Contribute to enhancing the customer experience through efficient order fulfillment.
**Responsibilities**:
- Manage day-to-day warehouse operations, addressing any operational issues promptly and escalating when necessary.
- Establish clear communication channels and resolutions with warehouse partners to resolve operational challenges.
- Oversee inbound management processes, ensuring accurate updates in the warehouse system for all incoming shipments.
- Resolve inbound discrepancies promptly and effectively.
- Coordinate inter-company requests related to warehouse usage and address operational issues as they arise.
- Maintain accurate records of all warehouse activities, including incoming and outgoing orders and warehouse claims.
- Ensure timely fulfillment of all outbound orders, minimizing delays in delivery.
- Monitor and respond to customer inquiries and tickets related to logistics matters.
- Resolve customer service tickets within one working day, with exceptions for escalated cases requiring management decision and approval.
- Collaborate with cross-functional teams to resolve issues affecting customer orders.
- Prepare weekly reports on warehouse activities.
- Conduct sanity checks on monthly billing invoices and raise billing approval requests for payment.
**Job Requirements**
- 3-5 years’ working experience in the related field is required for this position.
- Understanding of e-commerce and retail business
- Establish or monitor specific supply chain-based performance measurement systems.
- Proficiency in English, Chinese and Bahasa Malaysia.
- Proficient with Microsoft Office (Excel, Words, PowerPoint), good knowledge in Excel is a must.
- Flexible, confident and positive disposition with good sense of responsibility.
- Strong Team player and able to work under pressure with deadlines.
- Strong interest in ecommerce and internet marketing.
- Creative thinking with good business acumen.
- Good interpersonal & communication skills with all level of employees.
- Able to work on minimum supervision and in dynamic environment.
- Good communication skills in both verbal and written.
**Salary**: RM3,500.00 - RM5,500.00 per month
Schedule:
- Monday to Friday
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