Area Manager Northern

2 weeks ago


George Town, Malaysia Woodpeckers Group Sdn Bhd Full time

Part 1 -Primary roles of the job which are measurable and may be used as part of KPIs
- Effectively manage P&L within allocated budget to affect and improve a profitable performance for the area
- To ensure all outlets adhere to all company SOP and policies
- Develop an effective network of communication across the area to ensure shared knowledge and understanding of the business activity in their area, and report to the Group Operations Manager
- To lead, train and motivate ground staffs, provide a two-way communication and develop an ownership environment with emphasis in motivation and teamwork.

Part 2 - Secondary roles which supports the primary roles above
- Conduct regular visits to outlets to understand ground issues and to align ground staffs on the initiatives and goals set by the Company is met
- Conduct monthly or regular shop audits to ensure food quality and customer service standards are met and company procedures are complied
- Motivate, encourage and support outlet staffs to help them maximise resources and achieve their targets
- Provide guidance and training to outlet supervisors to manage the outlets and act as a focal point of information between the HQ and the outlet
- Spend time coaching supervisors and outlet staffs, identify talents, to provide them with the relevant training to develop their skillsets
- Monitor competitor activity within the area and liaise with the Group Operations Manager making recommendations and putting action planning to maximise sales and profit opportunities
- Maintain and increase customer service standards and drive team performance
- Oversee maintenance issues
- Aware of market trend, and monitor what the competitors are doing, creating local store marketing to improve sales to meet individual outlet target.

**JOB COMPETENCIES / REQUIREMENTS**:
**Qualification**
Diploma in Business Administration, Retail or Hospitality Management.

**Experience**
- At least 4 years of working experience in retail F&B
- 1 to 2 years’ experience in managerial role in retail F&B
- Experience in opening new stores.

**Skills & Knowledge**
- Having the knowledge working with various computer programs (Microsoft Office, POS)
- Ability to spot and resolve problems proactively and efficiently
- Communication and leadership skills in managing and motivating teams
- Strong communicator with excellent verbal and written skills
- Strong influencing skills
- Passionate about F&B retail
- Excellent customer service mentality
- Adaptable to change
- High standards of personal presentation
- Valid driving license with own transport

**Behavioral Traits - State the type of personality required to fit the job**
- Self-motivated and always think positively
- Good executor
- Multi-tasker and able to work under pressure
- Able to respond quickly

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Weekend jobs

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have any experience in new Store/Outlet opening?
- What is your current salary?
- What is your expected salary?

**Experience**:

- Retail F&B: 4 years (preferred)
- Managerial Role in F&B: 1 year (preferred)



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