Helpdesk

Position : IT Helpdesk (System Administrator) Basic Salary : RM 2,800 - RM 3,400 + Allowances Location : Bangsar South Working Day : Mon - Fri Working Hours : 9am - 6pm Job Scope - You will be interacting with customers, responding to their needs. - Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. - You...

Working Hour - Regular Hours - Monday - Friday- Business Area - Operations- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Monitor & ensure all HelpDesk requests are promptly attended as per SLA - Prepare HelpDesk management reports and analysis of the data captured - To review and improve process automation. To improvise the...

Position : IT Helpdesk (System Administrator) Basic Salary : RM 2,800 - RM 3,400 + Allowances Location : Bangsar South Working Day : Mon - Fri Working Hours : 9am - 6pm **Job Scope** - You will be interacting with customers, responding to their needs. - Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. -...

Kindly find below details and JD for Service Desk Analyst role **Position**: Service Desk Analyst **Work Location**: Cyberjaya, Selangor Malaysia **Job Type**: Contract (Extendable) Language - English Skill set & Experience. - General - Experience of working in a large customer focused environment. - At least 1 years' experience in a customer service...

QUALIFICATION REQUIRED (In terms of education, training, skills or experience) - Bachelor in Information Technology (Information System) or above. - Required language(s): Bahasa Malaysia, Bahasa English or other dialects. - Fresh graduate or 1 year of working experience in the related field is required. - Ability to analyze & understand basic project scopes...

Help Desk & IT Support (Information & Communication Technology)Work with a team running 24x7 operations Log all phone calls in the Helpdesk System Handle 1st and 2nd level support on desktops, servers and network related issues via phone and remote Manage and troubleshoot problems/incidents promptly following established procedures Escalate service issues...

**Job Purpose**: In this role, you will provide first line helpdesk support to and provide the first point of contact for a variety of facilities management requirements and administration. With strong administrative skills and customer focus, you will provide a friendly and proactive service to customers and conduct an efficient handling of incoming queries...

**Position** : IT Helpdesk (System Administrator) **Salary Range**: RM 2,600 - RM 3,400 **Location** : Bangsar South, KL **Working Hours** : Monday - Friday (9.00am - 6.00pm) - **Following Singapore working calendar. Will compensate with replacement off-day / basic salary._ **_ Responsibilities:_** - You will be interacting with customers, responding to...

**Position : IT Support ( L1 Helpdesk - Australia Market)** **Tenure: 1 year Contract renewable basis** **Working Location : Kuala Lumpur** **Working Hours : : Night Shift (Fixed Shift)** **Salary: RM 4000- RM4300 ( including RM 500 shift allowance)** **Job responsibility** - Proficient in onboarding and offboarding processes for users in systems such...

Perform the operations, testing, installation, maintenance and operation of Work Force Service Management (WFMS) for field team so as to ensure proper systems is in place within the agreed timeframe, meeting business needs and user requirement. - Perform the operations, testing, installation, maintenance and operation of TM CRM SIEBEL so as to Ensure proper...

**Position ** : IT Helpdesk (System Administrator) **Salary ** : RM 2,600 - RM 3,400 : RM 100 Monthly Transportation : RM 200 KPI’s (Based on quarterly performance) **Location ** : Bangsar South, KL **Working Hours ** : Monday - Friday (9am - 6pm) - *_Follow Singapore working calendar (Compensate replacement off-day OR compensate based on...

**Account Helpdesk Agent** **Are you ready to join the workspace transformation?** Leading a transformation requires talent, energy, focus and commitment - that’s why we’re looking for entrepreneurial people who are full of fantastic ideas and have the energy to turn them into reality. If that sounds like you read below to find out more! **Job...

**ob title - Helpdesk Representative - Mandarin Speaker** **Location - Kuala Lumpur, Malaysia** **Duration - Permanent Full Time** **Open for expats** **Requirements**: - Responsible for resolving staff and customer technological questions that need technical support. - Excellent written and verbal communication skills - Able to clearly communicate...

about the companyRandstad is a leading global staffing and recruitment company, offering a wide range of solutions in the HR services space. We take the lead in shaping the world of work, by matching candidates with companies that will help them reach their full potential, and matching clients with people who will work to successfully develop their business...

about the companyRandstad is a leading global staffing and recruitment company, offering a wide range of solutions in the HR services space. We take the lead in shaping the world of work, by matching candidates with companies that will help them reach their full potential, and matching clients with people who will work to successfully develop their business...

Job Purpose In this role, you will provide first line helpdesk support to and provide the first point of contact for a variety of facilities management requirements and administration. With strong administrative skills and customer focus, you will provide a friendly and proactive service to customers and conduct an efficient handling of incoming queries and...

**Account Helpdesk Agent** **Are you ready to join the workspace transformation?** Leading a transformation requires talent, energy, focus and commitment - that’s why we’re looking for entrepreneurial people who are full of fantastic ideas and have the energy to turn them into reality. If that sounds like you read below to find out more! **Job...

**KEY RESPONSIBILITIES** - Respond to requests for technical assistance in person via phone, electronically. - Research questions using available information resources. - Follow standard Helpdesk procedures. - Advise user on appropriate action. - Log all help desk interactions. - Prepare activity reports - Administer help desk software. - Respond and resolve...

**Position ** : IT Helpdesk (System Administrator) **Salary ** : RM 2,600 - RM 3,400 : RM 100 Monthly Transportation : RM 200 KPI’s (Based on quarterly performance) **Location ** : Bangsar South, KL **Working Hours ** : Monday - Friday (9am - 6pm) - *_Follow Singapore working calendar (Compensate replacement off-day OR compensate based on...

Assess the severity of support cases and allocate resources accordingly. - Document support cases thoroughly and prioritize them based on urgency. - Monitor support queues and ensure timely resolution of issues. - Escalate complex issues to Level II Analysts or the Support Manager. - Identify opportunities for process improvements and recommend changes. -...