IT Helpdesk

Job Responsibilities - Provide a friendly and professional point of contact for customers for any queries or concerns. - Liaise with wider team members to ensure the best resolution, consistent with the contract. - Completing administration tasks that relate to the contact, including assigning contract colleagues and sub contractors to service requirement...

Provide level 1 IT Technical Helpdesk Support in ticket logging & resolutions. - Prepare activity reports - Taking ownership of created and assigned tickets and ensuring that they are resolved within the agreed-upon service level agreements (SLAs). Provide status updates to users as appropriate. - Performs any task assigned by their Operation...

Provide technical support and assistance to end-users, ensuring their issues are addressed and rectified promptly. - Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools. - Answer the call and record detailed information about reported incidents or service requests in the company's ticketing system....

**Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...

**Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...

**Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...

**Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...

**Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...

**Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...

*Strong understanding of end to end cycle of Accounts Payables (Invoice Processing, Helpdesk, Payments, Vendor Master and T&E - Ensure all teams deliverables are completed in due time and compliant to relevant standards and policies and reported accurately *Ensure compliance to all SLA and KPI targets - Identify process gaps and improvement opportunities -...

Strong understanding of end to end cycle of Accounts Payables (Invoice Processing, Helpdesk, Payments, Vendor Master and T&E - Ensure all teams deliverables are completed in due time and compliant to relevant standards and policies and reported accurately - Ensure compliance to all SLA and KPI targets - Identify process gaps and improvement opportunities -...

**Position objective**: **Roles and Responsibilities**: - Define standard workflow and governance level 1 helpdesk according to IT policy; - Provide technical solutions to business users, make design and workflow to facilitate the needs. - Conduct data analysis and testing, draft testing plan. - Prepare FS and TS for change requirements; - Make change to...

_Job Description : _**Language - Bhasa** Qualification BACHELOR OF COMMERCE Desired Competencies (Technical/Behavioral Competency) Role - Strong understanding of end to end cycle of Accounts Payables (Invoice Processing, Helpdesk, Payments, Vendor Master and T&E - Ensure all teams deliverables are completed in due time and compliant to relevant standards and...

Support imaging new laptop. - Support new laptop replacement for user. - Support prepare old computer with end users for upcoming laptop replacement. - Support any request helpdesk function as required. **Requirements**: - Possess at least a Degree/Diploma in Information Technology or Computer Science. - Proficiency in Technology will be added advantage. -...

Support imaging new laptop. - Support new laptop replacement for user. - Support prepare old computer with end users for upcoming laptop replacement. - Support any request helpdesk function as required. **Requirements**: - Possess at least a Degree/Diploma in Information Technology or Computer Science. - Proficiency in Technology will be added advantage. -...

Support imaging new laptop. - Support new laptop replacement for user. - Support prepare old computer with end users for upcoming laptop replacement. - Support any request helpdesk function as required. **Requirements**: - Possess at least a Degree/Diploma in Information Technology or Computer Science. - Proficiency in Technology will be added advantage. -...

**Job Duties** - **Deliver high service level quality according to KPIs and SLAs** defined in the Service Partnership Agreements and all relevant productivity targets. - Resolve all day-to-day related issues and inquiries raised by employees, internal and external parties. - Use ServiceNow case management system to manage and close cases received according...

_Job Description : _ Job RoleExecutive Job TitleAccounts Payable - OTC SkillF&A - Accounts Payable Skill TypeGeneric Experience3 - 7 Years Qualification BACHELOR OF COMMERCE Desired Competencies (Technical/Behavioral Competency)Role - Strong understanding of end to end cycle of Accounts Payables (Invoice Processing, Helpdesk, Payments, Vendor Master and...

Role - Strong understanding of end to end cycle of Accounts Payables (Invoice Processing, Helpdesk, Payments, Vendor Master and T&E - Ensure all teams deliverables are completed in due time and compliant to relevant standards and policies and reported accurately - Ensure compliance to all SLA and KPI targets - Identify process gaps and improvement...

**Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Excellent communication relationship-building and internal customer service skills - Willing to work off-hours and weekends when required for projects or emergency...