Marketing Customer Service Representative

3 weeks ago

Kuala Lumpur, Malaysia SR EV AUTOMOTIVE SDN BHD Full time

About us:
Our Company has been established in Year 2023. We are proud to be the first TESLA Approved Body Shop in Malaysia, recognized for our dedication to excellence in automotive finishing. Our team of skilled technicians combines years of experience with cutting-edge technology to ensure the highest quality workmanship.

We are committed to provide you a successful career advancement and meet your challenges in the near future. We are here to invite you to join our dedicated team and work together in the new ear of electric car industry.

Job Summary:
The Marketing cum Customer Service Representative for After Sales Service in a car workshop plays a pivotal role in enhancing customer satisfaction and driving business growth through effective marketing strategies. This position involves a combination of marketing responsibilities and customer service duties with a focus on post-sales support in the automotive service industry.

Key Responsibilities:

- Build and maintain strong relationships with existing customers.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Collaborate with the service team to ensure timely resolution of customer issues.
- Develop and implement marketing strategies to promote after-sales services.
- Create marketing materials, such as brochures and newsletters, highlighting the workshop's service offerings.
- Execute marketing campaigns to increase customer awareness and retention.
- Educate customers on available service packages and benefits.
- Work with the sales and service teams to upsell additional services and maintenance packages.
- Collaborate with the marketing team to create promotional materials for service packages.
- Collect feedback from customers on the quality of service and overall experience.
- Analyze customer satisfaction surveys and implement improvements based on findings.
- Share positive feedback and testimonials for marketing purposes.
- Manage social media platforms to promote the workshop's after-sales services.
- Create engaging content, including service promotions, customer testimonials, and educational posts.
- Respond to customer inquiries and comments on social media channels.
- Coordinate with customers to schedule service appointments.
- Follow up with customers post-service to ensure satisfaction and gather feedback.
- Utilize customer relationship management (CRM) tools to track appointments and customer interactions.
- Liaise with the service technicians and advisors to ensure a seamless customer service experience.
- Communicate customer expectations and specific requirements to the service team.

Qualifications and Skills:

- Bachelor's degree in Marketing, Business, or a related field.
- Strong interpersonal and communication skills.
- Experience in customer service and marketing, preferably in the automotive industry.
- Familiarity with CRM tools and marketing software, if so.
- Knowledge of automotive after-sales services and maintenance.
- Ability to multitask and work in a fast-paced environment.
- Excellent problem-solving and conflict resolution skills.

**Salary**: From RM4,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Parental leave

Supplemental pay types:

- Commission pay
- Performance bonus

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