Hotel Manager

6 months ago

Putrajaya, Malaysia Marriott International, Inc Full time

**Job Number** 24095354

**Job Category** Property Leadership

**Location** Palm Garden Hotel Putrajaya a Tribute Portfolio Hotel, IOI Resort City, Putrajaya, Malaysia, Malaysia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office,, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Profitability and Departmental Budgets**
- Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
- Reviews financial reports and statements to determine how Operations is performing against budget.
- Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
- Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
- Strives to maintain profit margins without compromising guest or employee satisfaction.
- Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
- Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.
- Makes and executes key decisions to keep property moving forward towards achievement of goals.

**Managing Property Operations**
- Strives to improve service performance.
- Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
- Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
- Ensures core elements of the service strategy are in place to produce the desired results.
- Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.

**Leading Property Operations Teams**
- Establishes a vision for product and service delivery on property.
- Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
- Ensures employees are treated fairly and equitably.

**Managing and Conducting Human Resources Activities**
- Observes service behaviors of employees and providing feedback to individuals and/or managers.
- Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
- Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
- Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
- Stays knowledgeable of leadership talent in the property.
- Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-di

  • Assistant Sales Hotel Manager

    6 months ago

    Putrajaya, Malaysia The Zenith Hotel Putrajaya Full time

    Assistant Sales Hotel Manager - Implement sales action plan to selected market areas as outlined in the marketing plan and effective account management to optimize business opportunities and provides updates to the Director of Sales. - Conduct daily sales calls and arrange familiarization/site inspection to hotels by corporate clients. - Attends all...

  • Hotel Technician

    7 months ago

    Putrajaya, Malaysia (PULSE GRANDE HOTEL)CONVENTION & EXHIBITION (PUTRAJAYA) SDN. BHD. Full time

    To operate, maintain and repair all aspects of the Hotel electrical systems and equipment in accordance with approved standards to achieve optimum operating efficiency of equipment at all times. Responsible for the construction, repair and maintenance of all aspects of hotel walls, woodwork finishing, ensuring that the quality of work conforms to standards....

  • Hotel Manager

    7 months ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 23114499 **Job Category** Property Leadership **Location** Le Méridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the strategic business leader of property operations and acts as General Manager in...

  • Hotel Manager I

    6 months ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **İş Numarası** 24095354 **İş Kategorisi** Property Leadership **Lokasyon** Palm Garden Hotel Putrajaya a Tribute Portfolio Hotel, IOI Resort City, Putrajaya, Malaysia, Malaysia HARİTADA GÖRÜNTÜLE **Çizelge** Full-Time **Uzakta mı bulundu?** N **Konum değişikliği mi?** N **Pozisyon Türü** Management - Marriott International, fırsat...

  • Hotel Manager I

    6 months ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **رقم الوظيفة** 24095354 **التصنيفات** Property Leadership **الموقع** Palm Garden Hotel Putrajaya a Tribute Portfolio Hotel, IOI Resort City, Putrajaya, Malaysia, Malaysia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع...

  • Purchasing Executive

    7 months ago

    Putrajaya, Malaysia The Zenith Hotels & Resorts Full time

    The Hotel Purchasing Executive plays a pivotal role in ensuring that the hotel operates efficiently, cost-effectively, and with high standards of quality and service. - Collaborate with various departments, vendors, and management to achieve these objectives while adhering to the hotel's policies and budget constraints. - Managing and overseeing the...

  • Reservation Manager

    7 months ago

    Putrajaya, Malaysia The Zenith Hotel (Putrajaya) Sdn Bhd Full time

    Handling of correspondences which are already checked by the Front Office Manager. - Allocate daily tasks to Reservations staff. - Review reservations booked daily. - Review arrival report daily. - Responsible for the preparation of occupancy forecast. - Responsible for training staff. - Responsible for Hotel and Local Reservations. - Responsible for the...

  • Guest Service Manager

    7 months ago

    Putrajaya, Malaysia Palm Garden Hotel, Putrajaya, a Tribute Portfolio Hotel Full time

    Experience in Hotel Guest Service Manager/Duty Manager is needed - Able to work on shift **Benefits**: - Free parking - Maternity leave - Meal provided - Opportunities for promotion - Parental leave Schedule: - Rotational shift - Weekend jobs Ability to commute/relocate: - Putrajaya: Reliably commute or planning to relocate before starting work...

  • Hotel Cleanliness Expert

    7 months ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24082504 **Job Category** Housekeeping & Laundry **Location** Palm Garden Hotel Putrajaya a Tribute Portfolio Hotel, IOI Resort City, Putrajaya, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and...

  • Hotel Cleanliness Expert

    6 months ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Número de Empleo** 24095349 **Categoría de Empleo** Housekeeping & Laundry **Ubicación** Palm Garden Hotel Putrajaya a Tribute Portfolio Hotel, IOI Resort City, Putrajaya, Malaysia, Malaysia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Nuestro trabajo no consiste solo en...

  • Hotel Cleanliness Expert

    7 months ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24091126 **Job Category** Housekeeping & Laundry **Location** Moxy Putrajaya, Lebuh IRC IOI Resort City, 62502 Putrajaya, Selangor, Putrajaya, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and a...

  • Hotel Cleanliness Expert

    7 months ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24108500 **Job Category** Housekeeping & Laundry **Location** Moxy Putrajaya, Lebuh IRC IOI Resort City, 62502 Putrajaya, Selangor, Putrajaya, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and a...

  • Front Office Manager

    7 months ago

    Putrajaya, Malaysia The Zenith Hotel Putrajaya Full time

    **Main Responsibilities**: - Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. - As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest...

  • Hotel Cleanliness Expert

    6 months ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Nº do Cargo** 24095349 **Categoria de emprego** Housekeeping & Laundry **Local** Palm Garden Hotel Putrajaya a Tribute Portfolio Hotel, IOI Resort City, Putrajaya, Malaysia, Malaysia VER NO MAPA **Horário** Full-Time **Localização remota?** N **Remanejamento?** N **Tipo de cargo** Non-Management - A Marriott International é uma empresa que...

  • Hotel Front Office

    6 months ago

    Putrajaya, Malaysia GFG HOME REALTY SDN BHD Full time

    **Job description** - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available rooms,...

  • Front Desk

    7 months ago

    Putrajaya, Malaysia Sovotel Malaysia Sdn Bhd Full time

    **SOVOTEL is the 1st international boutique hotel uniquely furnished with the ‘massage instruments’ in each exquisite room across the region.** **Job Responsibility**: - Responsible for _check-in_ and _check-out _hotel's guest. - Receiving and managing reservations made online and telephonically. - Verifying guests' payment methods during check-in. -...

  • Guest Service Supervisor

    8 months ago

    Putrajaya, Malaysia Palm Garden Hotel, Putrajaya, a Tribute Portfolio Hotel Full time

    Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures. - To fully understand and execute the GXP and contribute to the success of the Guest Voice (GV) and Associate Engagement Index (AEI). - Participate in the preparation of the Strategic...

  • Human Resources Assistant

    7 months ago

    Putrajaya, Malaysia (PULSE GRANDE HOTEL)CONVENTION & EXHIBITION (PUTRAJAYA) SDN. BHD. Full time

    Convention & Exhibition (Putrajaya) Sdn Bhd (Co-X) or formerly known as Putrajaya International Convention Centre Sdn Bhd (PICCSB) was established in August 2013. The company is a member of Putrajaya Leisures & Services Group (PULSE Group) which is wholly owned by Perbadanan Putrajaya. Pulse Grande Hotel is a Hotel managed by (Co-X) which we are seeking for...

  • Halal Executive

    7 months ago

    Putrajaya, Malaysia The Zenith Hotel (Putrajaya) Sdn Bhd Full time

    Responsible for Halal Certificate renewal and its processes. - Develop and implement halal compliance policies and procedures for hotel - Develop internal halal committee (IHC) - Organize and lead Internal audits, meetings and inspection - Ensure all kitchen sections, staff general hygiene maintain a higher standard as required - Ensure materials and...

  • Sales Coordinator

    7 months ago

    Putrajaya, Malaysia (PULSE GRANDE HOTEL)CONVENTION & EXHIBITION (PUTRAJAYA) SDN. BHD. Full time

    Sales assistants represent the direct contact with clients. They provide general advice to customers. Responsible to support Sales & Events Manager in preparing Event Order and all administrative functions. Convention & Exhibition (Putrajaya) Sdn Bhd (Co-X) or formerly known as Putrajaya International Convention Centre Sdn Bhd (PICCSB) was established in...