Documentation Specialist

5 days ago


Kuala Lumpur, Malaysia Language Talent Solution Full time

Role: Documentation Specialist - WFH

Location: Work from home, office is located in Damansara

Working hours: 8:00pm - 5:00am, Mon - Fri, follow U.S. Public Holidays.

**Job Description**:
Client Practices Essential Functions:
1. Receive new or update existing CPs
2. Maintain a record of all changes made to the CPs
3. Review CPs to ensure all criteria is:

- Easy to read for Proctors
- Maintains consistency with existing CPs
- In-line with ProProctor/Prometric SOPs
4. Collaborate with CSS Team
- Implement updates and any unique Client requests
- Speak on Client expectations for Proctors
- Update CP with Go Live dates and/or testing windows/admins
5. Provide reviewed CPs to confirm final revisions
6. Upload final CP PDF to Global ProProctor SharePoint
7. Post on Teams for all Prometric and Partner Proctors
- Updates to existing CPs
- New Clients Go Live dates with information on important CP elements

8. ProProctor Operational Documents Essential Functions:

- Maintain and update ProProctor Playbook, and Scripts
- Ensure all documents referenced in the Playbook are up to date, matching current SOPs
- Create and adjust documents for other departments (ex.: TA ProProctor Playbook)
- Attendance Tracker and Leave Calendar for the USA Teams
- Easy Serve Daily Rosters
9. Access Requests
- Approve/Deny Proctor access
- Global ProProctor SharePoint and Teams’ Channels
- Interim - IDM/Hitachi 30-day Recertification for Partner Proctors
- Unlocking and assisting with password resets for Prometric/Partner Proctors
- Interim - Easy Serve for ProProctor Sites

Requirement:
EDUCATION
- Minimum Diploma required; college experience preferred

EXPERIENCE
- One to two years customer service-related experience required

SKILLS
- Excellent attention to detail and organizational skills
- Good judgment and strong decision-making abilities
- Exceptional communication skills, both verbal and written
- Focus on a single task for extended periods of time
- Make decisions and escalate issues as needed
- Flexible working schedule; must be able to work weekends or late shift when required

PHYSICAL JOB REQUIREMENTS
- Visual requirements include the ability to be observant, focused

**Job Types**: Full-time, Permanent

**Salary**: RM5,500.00 - RM6,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Work from home

Schedule:

- Fixed shift
- Flexible hours
- Monday to Friday
- Night shift



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