Customer Service-part Time
2 weeks ago
Handle customer inquiries, issues or even feedback (ie. sellers and buyers/users) in both verbal and written forms.
- Provide accurate information and assistance in a professional matter to customer
- Respond to all customers' requests in an accurate and timely manner
- Document call center processes and FAQs and work on continuous process improvement
- Be the voice of customers to provide feedback to the company
- Analyze customer experience reports and insights and come up with improvement suggestions and initiatives
- To be able to restore issues by providing service recovery to the customers
**Job Type**: Part-time
**Salary**: RM15.00 per hour
Schedule:
- Day shift
**Education**:
- STM/STPM (preferred)
**Language**:
- English (preferred)
- Bahasa (preferred)
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