Contact Centre Service Agent

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

**About t** **he Company**: Our client is Asia's leading provider of integrated solutions with expertise in medical, mobility, travel, security, home and lifestyle concierge services. **Responsibilities**: This role will support the company's Travel Business Unit on the day-to-day operations of the Asia Travel Hub. He/she acts as the first point of contact...

**Position: Contact Centre Executive** **Location: Bandar Sunway, Petaling Jaya** **Working Hours/Days: Rotating shift (based on schedule)** **Employment Type: 1-Year Contract (renewable based on performance)** **Basic salary: RM 2,500 - RM 3,400 (based on education level and related working experience)** **Intake: August 2023** **Job Descriptions**: -...

**Responsibilities**: - Answering phones from customers professionally and responding to customer inquiries and complaints. - Take down customers' details, diagnose vehicle condition then arrange necessary service to assist the customers. - Handling and resolving customer complaints regarding customer service problems. - Completing call notes and call...

Full Time Centre Administrator Position Available **++Introduction++** Eye Level SS2 is the one of the best ranked centres in the country and has been awarded Quality service awards in 2011, 2012, 2013, 2014, 2016 and 2018. This year, we are looking to further expand our operations by offering stable and highly sought after job positions in our Learning...

**Company Description** **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

**Intake**:January 2024 **Employment Type**: 1-Year Renewable Contract **Working Location**: Bandar Sunway, Selangor **Working Day/ Hour**:5 days’ work-week/ Rotational Shifts - including weekends and public holidays **Monthly Salary**: - Basic Pay: RM 2,500 - 3,400 (based on academic qualification and related contact centre experience) - Shift...

Providing accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer need. - Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. - To meet the monthly Key Performance Indicator (KPI). -...

Providing accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer need. - Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. - To meet the monthly Key Performance Indicator (KPI). -...

**Familiar in Google Drive and documentary recording**: - **Marking Students WorkBooks**: - **Take Care centre ( Make sure neat & clean )**: - **Guide student practice the community service event / planning**: - **Responsibility on work, able to work independently**: - **Can take any extra task** **Job Types**: Full-time, Permanent, Freelance, Fresh...

**VACANCIES: 10 positions**: - **INTAKE: February 2024 (Immediate Hiring)**: - **LOCATION: Redberry Contact Center Sdn Bhd, Section 13, Petaling Jaya. (Nearest LRT - Asia Jaya/MRT Phileo Damansara)**: - **WORKING DAYS/HOURS: Monday - Sunday, 5 days/week (including weekends & public holidays), |10:00 am - 8:00 pm|** Our client is a renowned brand in...

**VACANCIES: 10 positions**: - **INTAKE: February/March 2024 (Immediate Hiring)**: - **LOCATION: Redberry Contact Center Sdn Bhd, Section 13, Petaling Jaya. (Nearest LRT - Asia Jaya/MRT Phileo Damansara)**: - **WORKING DAYS/HOURS: Monday - Sunday, 5 days/week (including weekends & public holidays), |10:00 am - 8:00 pm|** Our client is a renowned brand in...

**Role: Customer Support-** **Customer Experience Agent** **Role Type: Initial 12 months and Extendable Contract** **Job Location**:First Avenue, Petaling Jaya, Selangor** **Job Description (JD)** - Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. - Monitor various company communication channels including...

**VACANCIES: 10 positions**: - **INTAKE: SEPTEMBER 2023**: - **WORKING HOURS/DAYS: |8:30 AM - 6:00 PM| MONDAY - FRIDAY (Observing SG’s public holiday)**: - **LOCATION: REDBERRY CONTACT CENTER, SECTION 13, PETALING JAYA (Nearest LRT - Asia Jaya/MRT Phileo Damansara)** **JOB DESCRIPTION: - ** - Patiently listen to customer's inquiries or problems -...

**The day-to-day activities**: - Provide 1st level investigation and timely escalations as required to respective teams to ensure proper root cause analyses, speedy resolution and customer satisfaction - Be a fast learner to execute new processes related to product launches, tactical campaigns, systems enhancements, process automation or channel...

Job Highlights: 1) Hybrid Work Environment 2) Free Parking 3) Conducive Working Environment Job Description: Overview The Technical Support Assistant Team Lead for Concur and DocuSign is an important member of the Operational Support Dept. Supporting travel expense management, compliance, governance, automation of signature approvals, process improvements,...

Attend/answer inbound calls from customers, identify problems with the product, and assist the customer in solving the problems by providing the right solution. - Good communication skills in English and Bahasa. - Mandarin/Tamil speaker is an advantage. - Open to SPM leavers, fresh grads, or even experienced customer service...

Working Hours: Monday-Friday( 8 am-5 pm) **Requirements**: - **1 to 2 years’ of experience in customer service / contact centre/ administration**: - Comfortable working in a contact centre working environment - Target oriented and able to demonstrate the ability to work in a KPI based workplace structured and follow SOPs - **Excellent Communicator...

**Position**:Call Centre Executive (Postpaid) **Intake**:6th May 2024 **Employment Type**: 1-Year Contract (_**Renewable based on performance**_) **Working Location**: The Pinnacle Sunway, Petaling Jaya **Working Hours/Days**: Earliest shift starts at 8 AM, last ends at 12 AM (_**9 hours in a day**_) / 5 days and 2 days off a week including weekends and...