Branch Service Executive

2 weeks ago


Kuala Lumpur, Malaysia OCBC Bank Full time

Manage and ensure prompt and accurate service to customers
- Perform financial transactions and non-financial transactions
- Handle customer enquiries and resolve issues highlighted by customers
- Identifying cross referral opportunities among new or existing customers and some minimum knowledge of bank’s product
- Provide advisory on bank products and services especially transactions related
- Serve as a first line of defence by identifying possible fraudulent customers and unusual activities
- Serve as front office and middle office function to check accuracy and completeness of customer’s request and instruction prior to processing
- Ensure compliance to regulatory, Bank’s policy and standard Operating procedure/manual.

**Qualifications**
- Has working experience in service-related roles
- Pleasant disposition with good interpersonal and communication skills to interact effectively at all levels
- Able to work independently with mínimal supervision
- Team player with the ability to demonstrate good teamwork amongst colleagues
- Self-motivated, dedicated, committed to delivering results
- Possess a positive attitude, initiative, responsible and takes ownership of issues

**Primary Location***: Malaysia-Kuala Lumpur

**Other Locations***: Malaysia-Selangor

**Job***: Operations

**Organization***: MAL O&T - Branch Operations Department

**Schedule***: Permanent

: Full-time

**Job Posting***: 04-Jul-2023, 10:34:20 PM



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