Assistant Manager, Credit Initiation

2 weeks ago


Petaling Jaya, Malaysia Standard Chartered Full time

**Job**: Operations

**Primary Location**: Asia-Malaysia-Petaling Jaya

**Schedule**: Full-time

**Employee Status**: Permanent

**Posting Date**: 03/Mar/2024, 7:54:40 PM

**Unposting Date**: Ongoing

**The Role Responsibilities**

**Job Role**
- Execute the OPS CPBB - Risk Operations strategic direction and manage country Credit Initiation activities and processes effectively and efficiently.
- Work with CPBB CCO and CCH and other stakeholders in-country for smooth functioning of Credit Initiation processes and activities.
- To instil strong credit culture by setting highest standards and demanding these are maintained by all business partners within CPBB.

**Strategy**
- Provide inputs in shaping the OPS CPBB - Risk Operations strategic direction.

**Business**
- Working with product / marketing / sales / IS / Credit Operations on new programs / products / systems to ensure smooth implementation.
- Ensure that the department’s Service Quality and Key Control Standards are complied with.
- To be keenly aware of current economic environment, market trends and relevant intelligence to assist risk management by providing feedback in the formalizing of internal guidelines.
- To rigorously maintain the quality of underwriting and undertake fraud detection and reporting.
- Ensure compliance with the Group’s standards and regulatory requirements pertaining to Money Laundering and KYC.
- Participate in and / or support the Bank’s effort in combating money-laundering activities.
- Exercise due care and diligence on matters related to Money Laundering and KYC in the day-to-day operations including account reviews, reporting suspicions, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
- Staff Loan Data Confidentiality - Ensure information on staff loans are kept confidential. Pay records of employees must not be disclosed to any other person and should be kept confidential at all times during and after your employment in the Bank.

**Processes**
- Ad hoc reporting and other duties assigned by Line Manager / Head, Credit Risk and Lending Operations from time to time.
- Co-supervision and training of new / existing staff on new products and guidelines under the purview of credit evaluation.
- Actively engage the teams in regular discussions to drive operational efficiency and knowledge sharing.
- Maintain an open channel of communication with other stakeholders particularly sales channels, product / process, policy / risk and operations teams to address any issues.

**People and Talent**
- Support Line Manager in encouraging and promoting an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability.
- Basic banking products knowledge - Credit Cards, CASA, Mortgage, PL, Banca.
- Market and competition knowledge.

**Risk Management**
- Identify and share industry best practices and work with the businesses for their feasibility and implementation.
- Ensure all Credit Initiation policies and procedures comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.

**Governance**
- Ensure Compliance with regulatory requirements pertaining to
- Bank’s Group Policy and Standards
- Local Laws and Regulations
- Bank’s Code of Conduct
- Customer Data Confidentiality
- Money Laundering
- Customer Due Diligence

**Regulatory and Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key Stakeholders**

**Internal Stakeholders**
- Sales / Business - provide feedback in achieving better operating efficiency and information that may assist targeting of good segments
- Information Technology - liaise with the IT personnel to ensure system is operating as expected
- Management Information System - liaise with MIS staff to ensure specific / ad hoc reports are generated for management decision making
- Collections
- Credit Risk Management / Real Estate Risk and Policy
- Internal auditors - provide required information and explanation as and when required
- Relevant members of OPS CPBB - Risk Operations management team
- HR and L&TD team
- CPBB Client Experience Unit

**External Stakeholders**
- External Auditors and Regulators

**Other Responsibilities**
- Embed Here for good and Group’s brand and values in Credit Risk and Lending Operations.
- Bachelor’s degree in Business Admin (Banking / Finance) Or equival



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