Manager - Personal Financial Services Credit

7 months ago


Petaling Jaya, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us
- Analyze and review daily and monthly performance.
- Ensure the accounts are worked and followed-up thoroughly and in a timely manner.
- Ensuring the staff achieve their daily and monthly target.
- Negotiate with customers on settlement of account, whenever necessary.
- Ensure legal processes are timely executed
- Monitor and provide team performance run rate and post mortem of accounts
- To identify potential business closure or distress market segment & highlight the same to policy team
- Perform field work including site visitation whenever necessary
- Constantly guide, coach and supervise the collection staff on the daily collection activities to meet business goal
- Consistently review on improving the internal process & explore on initiatives to achieve cost savings
- Participate in department’s initiatives
- To improve & streamline collection processes to achieve collections effectiveness & productivities
- To support Collection’s driven digitization & optimization initiatives to improve the productivities in operations
- Works closely with SME Account Management Unit, Early Care Department & Group SME to provide updates &

feedbacks on delinquent SME accounts.
- Display strong communication, interpersonal and decision-making skills.
- Good self - discipline, able to work to deadlines and multiple tasks
- Good interpersonal skills, patience in handling difficult situations and problem - solving attitude.
- Good and strong leadership skills.
- Liaison person to attend to all queries & meetings for CGC, AKPK & Bank Negara pertaining to SME portfolio
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._



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