Executive - Customer Support (Credit Management

3 weeks ago


Subang Jaya, Malaysia AEON Credit Service (M) Berhad Full time

**Job Description**:

- To adhere with Company's internal policies and guidelines as well as BNM and any regulatory requirements.
- To attend and resolve customer complaints and service request related to collection from various channels.
- Investigating, define the root cause, validity of the complaint and resolving customer and 3rd party complaints and disputes, providing an excellent customer experience and fair outcome.
- To ensure customer complaints/ service request are resolve and complete within stipulated timeline.
- To ensure customer satisfaction and provide professional customer support
- To communicate with various departments in order to maintain goodwill and resolve customer's problem.
- To proactive in following up the complaint to address the corrective and preventive action.
- Maintain accurate records and concise audit trail.
- To perform any ad-hoc task/matters assign by Management.

Job Requirement:

- Minimum Bachelor's Degree holder or professional qualification in relevant disciplines.
- Minimum 1 years working experience in customer service, collection in general or any related field.
- Relevant exposures and knowledge of Credit Management or operations of Banking/ Financial institution is preferred.
- Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
- Strong logical, analytical and problem solving skills.
- Job location: Subang Jaya



  • Subang Jaya, Malaysia AEON Credit Service (M) Berhad Full time

    **Job Responsibilites**: - Accountable for the development and maintenance of credit policies, procedures, and guidelines to meet portfolio goals, credit line management and the execution of routines to monitor a full spectrum of process and performance MIS. - Manage overall portfolio asset quality for entire credit spectrum across multiple products to be...

  • Asst. Manager/manager

    2 weeks ago


    Subang Jaya, Malaysia AEON Credit Service (M) Berhad Full time

    Conduct in-depth analysis of credit portfolios to assess performance, identify trends, and evaluate risk exposure. - Utilize data insights to make informed decisions and recommend adjustments to credit strategies as needed. - Oversee the development, maintenance, and enforcement of credit policies and procedures. Ensure compliance with regulatory...


  • Subang Jaya, Malaysia AEON Credit Service (M) Berhad Full time

    **Responsibilities**: - To review, draft and update existing / new Credit Management Group policies, procedure, manual, form and template. - To ensure compliance with regulatory requirements, ISO standards, internal policies and procedures. - To in charge on audit related matters for Credit Management Department. - To update and highlight to management on...


  • Subang Jaya, Malaysia AEON Credit Service (M) Berhad Full time

    **Job Description**: - Deliver high-quality contact verification and update system accurately upon telephone interview with applicant. - Deliver high-quality assessment skill to detect fraud document and information given. - Deliver high quality account approved with low delinquent rate. - To equip with credit policies, standards and guideline for credit...


  • Subang Jaya, Malaysia CSA ACADEMY SDN BHD Full time

    We are seeking a experienced **Credit Admin Executive** which responsible for precise documentation, thorough customer eligibility assessment, and providing vital support to Credit Analysts. **Key Responsibilities**: - Prepare accurate documentation promptly, adhering to regulatory and internal standards. - Conduct meticulous financial analysis and credit...


  • Subang Jaya, Malaysia AEON Credit Service (M) Berhad Full time

    **Job Description**: - To handle AKPK files and ensure individual AKPK collection target set Management is achieved. - To register, abort, withdrawal, reschedule and reinstate AKPK cases. - To prepare / generate the documentation. (e.g., Release Letter, Settlement Proposal, Refund.) - To prepare and submit the AKPK Monthly Report and Master list to the Unit...


  • Subang Jaya City Council, Malaysia Credit Bureau Malaysia Sdn Bhd Full time

    Credit Risk Management ProfessionalWe are seeking a highly skilled Credit Risk Management Professional to join our team at Credit Bureau Malaysia Sdn Bhd.The successful candidate will be responsible for analyzing credit risk and developing strategies to mitigate potential losses.This is an exciting opportunity for a motivated and detail-oriented individual...


  • Petaling Jaya, Malaysia YTL Cement Full time

    **Position**: Executive, Credit Management As a Credit Management Executive, you will be responsible for performing debt recovery and credit assessment tasks which are part of the credit management function to manage the overall risk exposure of the business. **Key Responsibilities** **Debt Recovery** - Prepare supporting documents to initiate legal...


  • Subang Jaya, Malaysia AEON Credit Service (M) Berhad Full time

    **Job Description**: - To perform full credit assessment tasks (eKYC) for in a professional manner. - To equip with credit policies, standards and guideline for credit judgment. - To comply with company’s guidelines and procedures for all product credit schemes. - To ensure confidentiality, integrity and availability of all information assets those are...

  • Credit Executive

    2 weeks ago


    Subang Jaya, Malaysia Dorsett Hospitality International Full time

    Duties & Responsibilities: - Carry out credit checks or investigations (reputation, solvency etc.) on individual guests, travel agencies or companies before credit is granted to them. - Authorise credit for guests before their arrival. Authorisations can also be given for in-house guests in certain areas. He must approve all payments by personal checks,...


  • Subang Jaya, Malaysia AEON Credit Service (M) Berhad Full time

    **Job Description**: - To perform full credit assessment tasks (eKYC) for in a professional manner. - To equip with credit policies, standards and guideline for credit judgment. - To comply with company’s guidelines and procedures for all product credit schemes. - To ensure confidentiality, integrity & availability of all information assets those are...


  • Subang Jaya, Malaysia AEON Credit Service (M) Berhad Full time

    Job Highlights - Competitive Salary Package - Incentive **Job Description**: Main Purpose of Job: The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing. **Job Description**: - Responsible to each separate...


  • Petaling Jaya, Malaysia GENO Management Full time

    Position : Customer Service Executive Work location : Petaling Jaya, Selangor Industry : Paper Merchant Company (Printing, Packaging, Publishing and stationery) Salary range : RM 2,500 - RM 3,500 **Responsibilities**: - To attend customers enquiries and handle customers’ complaints to ensure complaints are promptly addressed within the departmental...


  • Subang Jaya, Malaysia MY RECOVERY MANAGEMENT Full time

    Position **:CREDIT RECOVERY OFFICER / PEGAWAI PEMULIHAN KREDIT** Location : BANDAR SUNWAY Basic Job Description: - Fasih berbahasa Malaysia! - Make calls to the debtors / Hubungi penghutang. - Negotiate the payment / Berbincang tentang pembayaran. - Advice the debtors / Menasihati penghutang. - Help debtors to settle their outstanding / Membantu...


  • Subang Jaya, Malaysia AEON Credit Service (M) Berhad Full time

    **Main purpose of the Job**: The Reporting Officer is able to prepare report with analytical analysis, with reference to the finding and analysis, to provide any solutions or improvement plan. - To perform data analysis for generating reports on periodic basis. - To generate and distribute management reports in accurate and timely manner. - To provide strong...

  • Ar / Credit Manager

    2 weeks ago


    Subang Jaya, Malaysia Dorsett Hospitality International Full time

    SCOPE: Responsible for all aspects of credit control in accordance with the hotel policy. RESPONSIBILITIES: - Responsible for maintaining the debtors ledger; Regular review of the aged trail balance, Collection calls, Identifying and following upon doubtful accounts. - Reconcile all credit card charges. - Post all payments received daily. - Clear city...


  • Subang Jaya, Malaysia AEON Credit Service (M) Berhad Full time

    Job Highlights: - Competitive Salary Package - Incentive Main Purpose of Job: - The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing. **Job Description**: - Responsible to each separate individual result...


  • Petaling Jaya, Malaysia RCSI Management Full time

    Position : Customer Service Executive Work location : Petaling Jaya, Selangor Industry : Paper Merchant Company (Printing, Packaging, Publishing and stationery) Salary range : RM 2,500 - RM 3,500 **Responsibilities**: - To attend customers enquiries and handle customers’ complaints to ensure complaints are promptly addressed within the departmental...


  • Petaling Jaya, Malaysia Chailease Berjaya Credit Sdn Bhd Full time

    **Responsibilities**: - 1.02 Prepare analysis report detailing an applicant’s credit standing, strengths, weaknesses - and ability to repay loan. - 1.03 Provide independent comments on the credit risks and identify potential risks/fraud. - 1.04 Ensure confidentiality of all protected information. - 1.05 Work as a team with other team members within the...


  • Petaling Jaya, Malaysia XOX Management Services Sdn Bhd Full time

    **JOB SUMMARY** Main responsibility area in credit recovery and outbound call. **JOB RESPONSIBILITY** 1. Regular and effective contact with subscriber ensure payment of outstanding invoices. 2. Achieve and maintain debtor days outstanding targets as set for the position. 3. Maintain clear and precise records of credit control activities and follow-up...