Manager - Personal Financial Services

2 weeks ago


Petaling Jaya, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us

The Personal Financial Services Business Operation Manager’s key responsibility is to lead and manage a team of Operation Executive and to support and monitor our HQ MDS Sales Team operational functions and to build up the processes that meet our business objectives.

Business Operations Manager’s responsibilities tracking business results, performing cost benefits analysis, monitoring KPI and ensuring all processes are in compliance with regulations and guidelines..

This role will report to Manager, Strategic & Partnership

Functional
_(job responsibilities)_- Ensure all systems and processes operate smoothly and align with the bank’ quality standards- Maximize the efficiency of all business procedures- Monitor daily operations and address potential issues when they arise- To ensure daily operating in compliance with guidelines & regulations.- Execute self-test through sample checking and ensure effective rectification, as applicable.- Observe and comply with the Bank’s Code of Conduct & Ethics.- Maintain confidentiality of customers and Bank’s information in a responsible manner.- Attend all trainings as applicable including e-learning/Workday.- Prepare reports and ensure relevant documentations are properly filed..- Carry out other duties and as assigned on a periodical basis- Continue to recommend improvements as needed for the various operational areas

Organizational
_(organizational responsibilities)_- Champion the PFS-Retail Deposit roadmap and delivery both internally and externally- Continuous effort to improve business in support of building brand awareness and improving customer experience

Jobholder Requirements

Education/Qualification- Degree Holder is an added advantage

Experience / Competencies- Previous min 2 years’ experience in a similar role in banking industry or similar- Related working experience in financial institution or related field- Possess customer interaction / / transaction processing / sales experience- Good knowledge of operations management- Exceptional communication skills- Ability to co-ordinate and support negotiations/dealings with multiple third-parties
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._
- We seek to strike a balance between diversity, inclusion and merit to achieve our _
- mission of infusing diversity in thinking and skillsets into our organisation._
- are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. _
- Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation._



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