Executive - Personal Financial Services Business

6 months ago


Petaling Jaya, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us

The Personal Financial Services Business Operation Executive’s key responsibility is to support the HQ Sales team’s processes and operational needs and to ensure compliance with guidelines & regulations. This includes placing controls in place for the processes as identified through sample checking and to execute effective rectification where applicable;

Operations executive oversees the daily functions of the sales unit and the role is also to ensure that the operations are carried on smoothly and efficiently to meet the organizational goals and objectives

This role will reports to Business Operation Manager

Functional
_(job responsibilities)_- Work with management to develop and implement operational framework to support the business strategy.- Ensure all systems and processes operate smoothly and are aligned with our quality standards- Maximize the efficiency of all business procedures- Establish production KPIs and conduct quality assessments- Monitor daily operations and address potential issues when they arise- Build processes that meet our business objectives and ensure compliance with guidelines & regulations.- Lead, guide and train the Operations Executive team to meet their KPI- Monitor the performance of the Operations Executive team- Establish strong relationship other unit such as product, compliance, risk, customer service unit, contact center, branch & etc to ensure business operate according to the respective standard operating procedures..- Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans for the unit- Coordinate with the HR department to ensure our hiring plans meet our business needs
- Managerial
_(team/group responsibilities)_- To collaborate with other departments to create a unified experience-
- To create an achievement oriented working environment.-
- To lead and provide outstanding people the best opportunity to realize their potential.To embed open communication, transparency & fairness.- Organizational
_(organizational responsibilities)_- Champion the PFS-Retail Deposit roadmap and delivery both internally and externally.-
- Continuous effort to improve business in support of building brand awareness and improving customer experience.- Jobholder Requirements:

- Education/Qualification- Degree Holder is an added advantage- Experience / Competencies- Previous min 3 years’ experience as a Business Operations Manager or in a similar role in banking industry-
- Good knowledge of operations management-
- Exceptional communication skills- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._
- We seek to strike a balance between diversity, inclusion and merit to achieve our _
- mission of infusing diversity in thinking and skillsets into our organisation._
- are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. _
- Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation._



  • Petaling Jaya, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us The Personal Financial Services Business Operation Manager’s key responsibility is to lead and manage a team of Operation Executive and to support and monitor our HQ MDS Sales Team operational functions and to build up the processes that meet our business objectives. Business...


  • Petaling Jaya, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us Functional (job responsibilities) - Engage customers for cross sell purpose via phone in promoting HLB credit cards / personal loan by using probing, qualifying and closing skills. - Generate additional leads through referrals for acquiring New-To-Bank customers. - Cross sell and up...


  • Petaling Jaya, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us To meet individual sales targets set for the Financial Year in line with the Bank’s business direction. Functional _(job responsibilities)_- Aggressively source and book new loans for the bank. - Responsible to meet monthly targets and minimum standard of performance. - Develop...


  • Petaling Jaya, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us - Analyze and review daily and monthly performance. - Ensure the accounts are worked and followed-up thoroughly and in a timely manner. - Ensuring the staff achieve their daily and monthly target. - Negotiate with customers on settlement of account, whenever necessary. - Ensure legal...


  • Petaling Jaya, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us Job Responsibilities: - To coordinate within the department for risk, compliance controls and audit matter affecting departments - To develop and provide guidance to all Consumer Collections Units in completing self-assessment - To implement a plan for checking and/or perform...


  • Petaling Jaya, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us Functional _(job responsibilities)_ - Aggressively source and book new loans for the bank. - Responsible to meet monthly targets and minimum standard of performance. - Develop and maintain strong relationship with current and new customer. - Attend road shows and etc when...


  • Petaling Jaya, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us - Aggressively source and book new loans for the bank. - Responsible to meet monthly targets and minimum standard of performance. - Develop and maintain strong relationship with current and new customer. - Attend road shows and etc when required. - To actively promote Unsecured...


  • Petaling Jaya, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us Functional (job responsibilities) - Aggressively source and book new loans for the bank. - Responsible to meet monthly targets and minimum standard of performance. - Develop and maintain strong relationship with current and new customer. - Attend road shows and etc when required. -...


  • Petaling Jaya, Malaysia IT Business Solutions Sdn Bhd Full time

    Job Scope: - Liaise with Corporate, Finance & Control functions in order to help in the follow up of financial performance of project execution: Legal, Tax, Treasury, Solution Risk Managers, Contract Managers, Contract administrators, and Finance Business analysts. - As business partner during project Selling and Execution phases, support and challenge...


  • Petaling Jaya, Malaysia HWGZ Recruitment Services Full time

    **Business / Product Lead, Hibah & Islamic Inheritance Planning** **About the company**: - Bursa Malaysia-listed holding company with investments in: - Sustainable Energy - Sustainable Healthcare - Fintech - Telcotech - ESPL Esports Players League **Responsibilities**: - Initiate project plans for Hibah & other Islamic Inheritance solutions, which...


  • Petaling Jaya, Malaysia Safeguard G4S Sdn Bhd Full time

    **Purpose of the role**: A Customer Service Executive’s role is to ensure a business’ customers receive outstanding support and all their needs are met. Customer Service Executives oversee the customer support department’s day-to-day functions as well as establish standards and protocols to be used by the customer service team to promote customer...


  • Petaling Jaya, Malaysia Chrisjac Recruitment Services Full time

    **Position: Freight Forwarding Services Executive.**: - ** Salary: RM 3000-4000.**: - ** Work location: Kelana Jaya (5-day week), Petaling Jaya.** **Introduction** Chrisjac is an established recruitment firm, servicing corporate clients in Malaysia for three decades in staffing industry. As part of providing value-added recruitment services to our long...

  • Financial Controller

    6 months ago


    Petaling Jaya, Malaysia Shopper360 Full time

    **Role** **Duties & Responsibilities** - Preparing month-end reports for management, including profit and loss statements, balance sheets, and cash flow statements. - Ensure that the preparation of financial statements, annual reports and tax submissions (direct, indirect, transfer pricing) are done accurately and on time. - Responsible for the planning,...


  • Petaling Jaya, Malaysia KPMG Full time

    Director - Business Transformation **Grade**: Experienced **Department**: Financial Management (Management Consulting) **Descriptions**: **Responsibilities**: - An experienced individual with knowledge and understanding of Insurance/Takaful operations. - The person will be responsible to lead a multidisciplinary team to execute engagements related to the...


  • Petaling Jaya, Malaysia Chrisjac Recruitment Services Full time

    **[PRIORITY/IMMEDIATE JOB]** - ** Position: Loyalty Program Administration Executive.**: - **Salary: RM 3000-4200.**: - **Job location: Industrial Area, Section 51, Off Jalan Templer,Petaling Jaya.** **About the hiring company** Our client is a premier loyalty promotion and fulfillment management company in Malaysia. Their clientele have grown and...

  • Personal Assistant

    6 months ago


    Petaling Jaya, Malaysia Eve M Solution Full time

    **Responsibilities**: - **Documentation and Filing**:Prepare and maintain documents, reports, and presentations. +Ensure accurate filing and organization of important documents. - **Communication Liaison**:Act as a liaison between senior executives and internal/external stakeholders. Draft and review correspondence, ensuring clarity and professionalism. -...


  • Kelana Jaya, Malaysia Chrisjac Recruitment Services Full time

    **Position: Personal Assistant to Director.**: - **Salary: RM 4000-5000.**: - **Work location: Kelana Jaya (5 working-day week), Petaling Jaya.** **About the company.** **About the role** This position will be reporting to Operations Director. This is not a typical traditional 'dairy management' private secretarial role but rather entail providing high...


  • Kelana Jaya, Malaysia Chrisjac Recruitment Services Full time

    **Position: Personal Assistant to Director.**: - **Salary: RM 3500-4500.**: - **Work location: Kelana Jaya, Petaling Jaya.** **About the company.** **About the role** This position will be reporting to Operations Director. The is not a typical traditional 'dairy management' private secretarial role but rather entail providing high level business...


  • Kelana Jaya, Malaysia Chrisjac Recruitment Services Full time

    **Position: Personal Assistant to Director.**: - **Salary: RM 4000-5000.**: - **Work location: Kelana Jaya, Petaling Jaya.** **About the company.** **About the role** This position will be reporting to Operations Director. This is not a typical traditional 'dairy management' private secretarial role but rather entail providing high level business...


  • Petaling Jaya, Malaysia Chrisjac Recruitment Services Full time

    **Position: Loyalty Customer Service Administration Executive.**: - **Salary: RM 3000-3500.**: - **Location: PJ Industrial Area, Section 51, off Jalan Templer,Petaling Jaya.** This is a full time permanent position based at their corporate office in Section 51, Petaling Jaya. Working hours are from 9.00am-6.00 pm Monday to Friday. **About the job** As...