Dealer Operation Support

2 weeks ago


Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

**Requirement**
- Can start immediately **(19 February 2024)**:

- Education**:SPM & Diploma Holder**:

- Preferably with **call handling experience.**:

- Language spoken**:Fluent in Bahasa Malaysia & English, additional language is an advantage.**:

- Other Skills**:Basic computer knowledge & typing., Telephone Etiquette., Problem-Solving Skills**

**Responsibility**
- Managing cases and enquiries by Dealer, Premier Dealer, Sales, and Exceptional handling request and answering calls.
- Ensuring all cases are worked on and executed within the service level agreed.
- Flexibility on shift changes & willing to work on weekends & Public Holidays
- Manage Planned and Unplanned Leave and Punctuality
- Provide support and guidance to internal customers and Dealers.
- Ensuring fully equipped with product knowledge, system knowledge, process, and policies.
- Support Human Resources on staff registration or cancelation of lines, outside KV.
- Focus and achieve high productivity.
- Support Test Sim registration.
- E Recharge reset password.
- Assistance with Sales PIC on any enquiries via e mail / WhatsApp.

**Location : Level 10, U Mobile HQ, Berjaya Times Square, Jalan Imbi Kuala Lumpur**

**Benefits**
- RM2150 per month (Basic)
- Allowances (Performance, Shift, Overtime, Bonus, EPF/ SOCSO, EIS etc )

Operation hours:

- Monday - Sunday (incl. Public Holiday)
- 10am - 7pm or 1pm-10pm
- Rotational Shift (5 days work,2 days off))

**Salary**: RM2,150.00 - RM2,300.00 per month

Schedule:

- Rotational shift

**Language**:

- Bahasa (required)
- English (required)

Ability to Commute:

- Kuala Lumpur (required)

Ability to Relocate:

- Kuala Lumpur: Relocate with an employer provided relocation package (required)


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