Order Coordinator

4 weeks ago


Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

Collaborating effectively with Dealer Sales personnel on customers’ orders.
- Provide administration support in back-end support engagements and other value-added programs.
- Attend to customer enquiries and/or complaints in a professional and courteous manner.
- Proactively managed an optimal level of inventory through backlog and forecast management to support the business.
- Document and track issues that require further investigation and follow through on any unresolved enquiries within the promised time frame.
- Protect the organization's value by keeping company information and tender confidential.
- Ensure pipelines in CRM are diligently updated
- Consistently exploring new opportunities on a weekly basis to follow up through from initiating appointments to closing.
- Good collaboration with internal stakeholders to drive operation and service delivery.
- Handle the processing of all enquiries/leads with accuracy and timeliness.
- Inform clients of unforeseen delays or problems.
- Assist in the preparation and organizing of promotional material or events.
- Support in-direct channel dealers’ operation.
- Evaluate and escalate case on behalf of dealer to relevant department.
- Request special request on behalf of dealers.

Job Requirements
- At least a Degree/Diploma in Business Administration /Management or equivalent.
- Experience in areas of sales demand planning skills will be an added advantage.
- Possess a strong customer service mindset and effective negotiation skills, high steadiness and is composed when faced with stressful situations.
- Computer literate with good working knowledge of MS Office. Working knowledge in SAP system is an added advantage.
- Excellent interpersonal and communications skills with good command of Chinese and English.
- Self-starter with positive attitude, highly responsible and dependable, demonstrated ability in multitasking, organized and able to work independently with minimum supervision in a fast paced and dynamic working environment.

**Salary**: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday

Application Question(s):

- Are you an immediate joiner?


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