Risk Operation Specialist

2 days ago


Shah Alam, Malaysia Gratitude India Full time

**Risk Operation Specialist**

**Key Responsibilities**:

- Focus on appeal cases received from the business line, the case received from the customer with the proof document will send through the CMS system to the team analyst to decide, if possible, to release the user from the blacklist.
- Focus on completed transactions that are being flagged with high-risk flags where cases will be sent to analysts for post-manual review to evaluate if it is a potential fraud. Case sources included model, blacklist backtrack, and so on.
- According to different business lines, the key elements may differ. The analyst is required to understand the business model of every business line to make an accurate risk evaluation. Post-manual review is focused on user behavior analysis where it is not only looking at a single transaction.
- Standard SOP will be provided with immediate action to share fraud trends instantly with the fraud strategy team.
- User analysis steps, actions, and results will be included in the SOP. At the same time, SOP will constantly be updated and amended to achieve highly accurate case checks.
- Pending review refers to the transaction being held for x hours during the time of transacting. Those transactions will be sent to manual pending review for analysts to evaluate the risk level before accepting it.
- Focus on handling customer escalation cases rejection reason checks, user analysis and reply to users with standard replies.
- According to SOP, follow the action stated for relevant results including proactive whitelist, release user, and document submission action.
- To complete the chargeback case within the SLA/Pre-set time given, ensure all the re-presentment documents are gathered correctly and match the case with the chargeback reason.
- Protect our ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.

**Essential Skills, Knowledge, and Experience**:

- Fraud Manual Review, User Appeal, and Trend Analysis operations experience is preferred
- Strong analytical and research skills
- Experience in Payment services and Fraud and Risk Operations is an added advantage.
- Experience in Microsoft Office Suite is preferred
- Preferably to have a typing speed of at least 40 words per minute

**Salary**: RM3,300.00 - RM4,500.00 per month

Schedule:

- Rotational shift

Ability to Commute:

- Shah Alam (required)

Ability to Relocate:

- Shah Alam: Relocate before starting work (required)



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