Proton Customer Relation Assistant

2 weeks ago


Subang Jaya, Malaysia Proton EON Glenmarie Full time

JOB DESCRIPTION:
To act as first direct contact at the dealership counter or telephone and respectfully greeting customers and asking them what wishes, concerns and needs they have.

To effectively present an efficient and courteous concierge/front desk service to customers to achieve the desire (KPI) with highest focus on Customer Satisfaction.

To ensure all in-coming telephone calls are attended to promptly and efficiently

To ensure the concierge is well organized and operated at the premium level at all times which include exemplary staff dressing and etiquette.

To actively promote the role of 'meeter/greeter' for all our in-coming customers

To ensure availability of adequate food & beverage, updated reading materials and printed materials.

To effective manage customer complaints/enquiries before escalation to the next level authority

To support sales promoting marketing measures.

To inform customers and potential customers about the dealership's current campaigns in response to enquiries or in relevant context.

JOB REQUIREMENT:
Possess Minimum SPM / Diploma in Mass Communication, Marketing or equivalent.

Preferably 1 years of experience in Automotive Industry

Willing to learn, Pleasant Personality and able to work independently.

Customer Service Oriented and believes that "Customers come first".

Good communication skill, Public Relation and Customer Relationship Management.

**Job Types**: Full-time, Permanent

**Salary**: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Fixed shift
- Holidays
- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Subang Jaya: Reliably commute or planning to relocate before starting work (required)



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