Latihan Industri Customer Service Kota Bharu

5 months ago


Kota Bharu, Malaysia Klinik Pergigian Amalmedik Full time

Membantu berkomunikasi dengan pelanggan melalui pelbagai kaedah seperti telefon, emel, laman web atau media sosial seperti Facebook, Instagram, Twitter dan lain-lain.
- Membantu menyediakan maklumat umum mengenai produk dan perkhidmatan yang disediakan oleh syarikat kepada pelanggan baru atau pelanggan yang sedia ada.
- Bertanggungjawab mengumpul / menyimpan maklumat peribadi daripada pelanggan sama ada pelanggan baru mahupun pelanggan lama seperti alamat, nombor telefon, emel dan cara pembayaran mereka dalam simpanan yang selamat dan sulit.
- Sentiasa menggunakan prosedur menggunakan skrip panggilan apabila berbual dengan pelanggan.
- Membantu doktor di bilik rawatan
- Sentiasa memastikan peranti alat rakaman panggilan aktif dan memberitahu pelanggan bahawa panggilan boleh direkodkan.
- Bertanggungjawab mengendalikan permintaan pelanggan sama ada pembatalan produk jika terdapat kerosakan dan menggantikan produk yang baru.
- Bertanggungjawab menggalakkan pelanggan untuk membeli barangan / produk tambahan dengan menaiktaraf perkhidmatan dalam khidmat pelanggan.
- Bertanggungjawab menyelesaikan sebarang aduan pelanggan dan memberitahu pelanggan bahawa aduan mereka akan diambil perhatian dan dimaklumkan kepada pihak pengurusan.
- Bertanggungjawab memaklum kepada pelanggan dengan mencadangkan tindakan susulan bagi penyelesaian apabila produk tidak berfungsi / rosak atau servis tidak berkualiti.
- Sentiasa prihatin dalam mengambil bahagian untuk sesi latihan (training) yang diadakan oleh syarikat atau luar dari syarikat untuk belajar tentang produk dan khidmat pelanggan untuk memberikan perkhidmatan yang lebih baik kepada pelanggan.
- Kerja-kerja lain berkaitan mengikut arahan pengurusan syarikat

**Keperluan Kerja**
- Pelajar tahun akhir Pentadbiran, Khidmat pelanggan atau bidang berkaitan untuk latihan industri
- Bersemangat untuk belajar dan bekerja secara kolaboratif dengan ahli pasukan dan pengurus.
- Kemahiran komunikasi lisan dan bertulis yang sangat baik.
- Kemahiran dalam Microsoft Office & Google Suites (dokumen, helaian, slaid, dsb.)
- Keupayaan untuk multitasking.
- Boleh bekerja bawah tekanan dan mengikut dateline.

**Job Type**: Internship
Contract length: 4 months

**Salary**: RM200.00 per month

Schedule:

- Fixed shift

Ability to commute/relocate:

- Kota Bharu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

License/Certification:

- D License (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)



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