Information Assistant

2 weeks ago


Sepang, Malaysia Malaysia Airports Holdings Full time

**Date**:25 Jul 2023

**Location**: Sepang, 10, MY, 64000

**Company**:Malaysia Airports Holdings Berhad

**POSITION GENERAL SUMMARY**

Presenting organization to customer and clients through all channel of communication. Responsible for the services to customers. Serve as a liaison between customers, clients and the Head of Facility. Ensure customers experience a smooth transition and an exceptional service level throughout. Use judgment and critical thinking to resolve issues and handle customer complaints.

**ESSENTIAL POSITION FUNCTIONS**
- Perform professional personality to greets customer
- Good on handling customer complaint
- Priorities any complaint and requests received from customer
- Provide excellent customer service to all customers, in person and on phone and to handle customers complaints & concerns raised
- Ensure smooth co-ordination & communication with retail team, Mall coordinator & customer for all services/repairs handled
- Able to give direction information on the Mall area
- Responsible & accountable for all customers any complaints received directly and indirectly from customer

General Administrative Duties
- Ensure complaint forms are issued, handled & recorded promptly & clearly to facilitate easy follow-up & timely update by Mall coordinator
- Update oneself on a regular basis for product knowledge, updates & service information through brand website
- Perform regular & proper housekeeping practices to ensure Service Centre is kept clean & tidy at all times
- Perform ad-hoc duties & requests as required by management

**Key Challenges**:

- Language proficiency in English
- Language proficiency in Mandarin and Japanese is advantage
- Self-motivated with a positive attitude to work, willingness to learn, share and take instructions
- Good interpersonal skill to communicate with various customer
- Able to work under minimum supervision
- Willing to work on normal hours
- Computer literate

**Skills**:

- Passed good communication and interpersonal skills.
- Customer service oriented with pleasant personality.
- Good in both written and spoken Bahasa Malaysia and English
- Good communication in Mandarin and Japanese is added advantage
- Willing to perform work in shift and Public Holiday (if required)
- Proficient in computer literate is added advantage
- Possess passion and tenacity in delivering high levels of customer service and professionalism, good people and communications skills with a customer centric mind set

**Education**:
**External**
- SPM Certificate with:

- Bahasa Malaysia - Credit
- English - Pass
- Mathematics - Pass

**Additional Information**:
Open for Malaysian citizen only.
Applications should reach us no later than 1 August 2023

**Job Segment**:Operations Manager, Facilities, Housekeeping, Operations, Customer Service, Healthcare, Hospitality


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