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Protege Telemarketer/customer Service

3 months ago

Ipoh, Malaysia ManpowerGroup Full time

Position : Protege Telemarketer cum Customer Service

Location : Suite E-1-7, Greentown Square, Jalan Dato Ahmad Said, 31350 Ipoh, Perak Darul Ridzuan.

Working hour : 9am-6pm

Basic Salary : RM2000

Benefits:

- Performance allowance RM300-RM500

Job Description:

- Delivering scripted talks that describe the company’s products or services based on database given.
- Explaining products and give to customer free trial session.
- To convince customers to make booking and come to the wellness centre.
- Obtaining customer information such as name, contact details & address to confirm booking for appointment.
- Keeping track of customers that have been contacted and those who do not want to be contacted in the future.
- Following up on previous customers for potential sales.
- Maintaining records of customer contacts.
- To achieve KPI given by the company.

Skills and Qualifications:

- Persistence: Telemarketers must not give in on the first negative answer from the potential customer but persist in informing the customer about their product or services.
- Focus and determination: A Telemarketer must focus on sales results during a set scheduled earnings period for the company or organization.
- Telephone sales: Telemarketers don’t need to make any sales. They will only need to convince customers to come for a free trial session at the wellness centre.
- Time management: A Telemarketer must know how to manage time when speaking to many customers in a day to achieve certain number of targets.
- Product knowledge: Telemarketers should thoroughly know the products or services they are giving and how to convince them with a focus on a customer’s demographics such as age, gender, belief et cetera.
- Customer service: A Telemarketer should be a good customer service worker who knows how to deal with their potential customers. Customer service skills mean understanding customer needs and behaviours as well as responding appropriately to a customer’s questions or concerns.

**Job Types**: Full-time, Freelance, Internship, Fresh graduate, Student job

Pay: RM2,000.00 - RM2,300.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus