Customer Master Data Administrator

2 weeks ago

Kuala Lumpur, Malaysia Air Products Full time

AS-MY-Kuala Lumpur

**Job Description and Qualifications**
- This position is accountable for the following results:
- Data Quality - Customer Master, Price Master and Contract Data

1. Adhere to documented Data Standards in creation or modification of Customer Master Data as well as account deletion.
- 2. Adhere to documented Data Standards in creation or modification of Contract Data.
- 3. Adhere to the Job Aids defining the required data fields including specific Business Area Work Processes.
- 4. Continually review and cleanse Customer Account information in both Customer Master and in the Contract as per Data Standards.
- 5. Create quotations for every New or Modified Price record to validate the accuracy of data input.
- 6. Validate those appropriate approvals are obtained prior to adding or modifying customer master, pricing and/or contract data as per the specific business guidelines.- Support Daily Operations for the Customer Master Data Team

1. Handling of the Team Mailbox with equal distribution of the workload for Contract and Customer Master Data requests (E-Mails, Workbooks, Questions, etc.) in supporting Team Members.
- 2. Continually share and discuss with Team Members processes, job aids and / or business knowledge.
- 3. Handling of various projects and spreadsheets received to update Customer Data, Pricing, Contract Data and Customer Relationship Management - Sales Force Automation (CRM-SFA).
- 4. Adhere to the Service Level Agreement (SLA) as defined for Customer Master.
- 5. Daily resolution of various SAP Error Reports to include but not limited to, Billing Blocks, ZCL and LB Error Reports.
- 6. Updating the Customer Master Measurement Database in identifying each setup per guidelines.- Team Training & Process Requirements

1. SAP Navigation
- 2. SAP Customer Master Data
- 3. SAP Price Master Data
- 4. SAP Contract Administrator
- 5. CRM - SFA functionality- 6. Customer Workbook
- MINIMUM REQUIREMENTS AND QUALIFICATIONS- Bachelor degree or diploma in related disciplines;
- Fluent English in written and verbal communication;
- More than 1 year experience in commercial execution, basic knowledge of business process, database experience preferred;
- Strong sense of responsibility, strong Customer Service mind set; data analytical skill.
- Strong interpersonal and communication skills, ability to liaise with multi-cultural colleagues;
- Excellent team work and time management skill, ability to work on own initiative but also part of a team;
- Ability to work under pressure.
- Basic Excel knowledge.

**Req No.**
- 46202BR

**Employment Status**
- Full Time

**Organization**
- Corporate

**Business Sector / Division**
- Finance

**Region**
- Asia

**Country**
- Malaysia

Customer Master Data Administrator | Air Products

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