Call Centre Assistant
2 weeks ago
**Responsibilities**:
- Accurately document all TM NOC interactions, including the description of the issue, troubleshooting steps taken, and solutions provided and provide new Trouble Ticket (TT Number) to TM NOC.
- Ensure that all support interactions meet established service level agreements (SLAs) and quality standards.
- Notify and escalate to Airstar Technical Team and request for technical support detail.
- Report back to TM NOC and Airstar for every close Trouble Ticket (TT Number)
- Collaborate with fellow Call Centre team members to share knowledge, best practices, and solve issues.
**Qualifications**:
- SPM, Diploma or equivalent.
- Excellent communication skills, both verbal and written.
- Proficiency in using call center software and technical tools.
- Previous experience in technical support or a related field is preferred.
**Working Conditions**:
- Typically based in an office or call centre within the Technical Engineering & Services department.
- May require working in shifts, including evenings, weekends, holidays and Public Holiday.
- Extended periods of computer usage and phone support.
**Salary**: RM1,500.00 - RM1,800.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Maternity leave
Schedule:
- Afternoon shift
- Evening shift
- Night shift
Application Deadline: 04/01/2024
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