Customer Quality Assistant Manager
2 weeks ago
**Qualification**:
- Minimum Advanced Diploma & above in Mechanical Engineering or related field.
- Demonstrated knowledge QC 7 Tools / FMEA / DOE / 6 Sigma / SPC / 8D.
- Experienced in using MS-Office & Statistical Software (JMP, Minitab, Excel etc).
**Responsibilities as follows but not limited to**:
- Lead and mentor the Customer Quality team, providing guidance, coaching and support to ensure team members are aligned with company goals and customer-focused values.
- Develop and execute a customer-focused quality strategy, defining testing methodologies, tools, and best practices to meet the quality expectations of our customers during MP and NPI phases.
- Effectively manage resources within the Customer Quality team, ensuring adequate staffing levels, skill development, and efficient workload distribution for both Mass Production (MP) and NPI projects.
- Set clear performance expectations for the team, conduct regular performance evaluations, and provide constructive feedback to help team members achieve their full potential.
- Define and monitor key quality metrics and KPIs to assess product quality and customer satisfaction for both MP and NPI projects.
- Provide regular reports on quality performance to relevant stakeholders.
- Analyze customer feedback, complaints, and inquiries during MP & NPI phases to identify trends and areas for improvement. Implement corrective and preventive actions to address customer concerns effectively.
- Lead and facilitate root cause analysis efforts to identify the underlying reasons for quality issues during MP and NPI projects, work with cross-functional teams to implement appropriate corrective actions.
- Foster a collaborative work environment by working closely with cross-functional teams, including customer support, product management, engineering, production and NPI teams, to ensure seamless quality integration throughout the product lifecycle.
- Plan and conduct internal quality audits to assess compliance with quality standards and regulatory requirements for both MP and NPI phases.
- Collaborate with procurement and supplier management teams to ensure supplier products and services meet quality standards and customer expectations during MP and NPI phases.
- Identify training needs within the team and coordinate training programs to enhance technical skills and customer-centric competencies for MP and NPI projects.
**Benefits**:
- Flexible schedule
- Free parking
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Performance bonus
- Yearly bonus
Application Question(s):
- How much notice are you required to give your current employer?
- What's your expected monthly basic salary?
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