Director- Client Services

5 months ago

Remote, Malaysia KORNFERRY Full time

Requisition ID
- 16381
- Country 1- Malaysia- Location type 1- Remote- About Us**Korn Ferry** is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people.

Our 10,000 colleagues serve clients in more than _50 countries_. We offer five core solutions:

- ** Organizational Strategy**:

- ** Assessment and Succession**:

- ** Talent Acquisition**:

- ** Leadership Development**:

- ** Total Rewards**
- Job description 1***

The Client Project Director will contribute to Korn Ferry growth and profitability goals by delivering best in class recruitment services to our client. You will be responsible for the day-to-day operational and strategic aspects of the solution and scope to include oversight and support of the customized RPO solution. The aim of the role is to ensure the quality assurance of the project delivered to our client.

**KEY RESPONSIBILITIES**

**Client Management**
- Gain an understanding of the client’s business & talent needs
- Build & deepen relationships with client stakeholders and maintain regular contact to ensure value is continuously being added to the client
- Develop & implement a CRM plan which positions KF as a strategic talent partner
- Manage day-to-day client interaction. Set and manage client expectations.
- Communicate effectively with client to identify needs and evaluate alternative recruiting solutions. Continually seek opportunities to increase customer satisfaction.
- Maintain a knowledge base of client’s business, organization and objectives.

**Solution Service Management**

Project Delivery
- Create and execute project work plans using the Project Toolkit and revises as appropriate to meet changing needs and requirements. Ensure search requests are clearly defined to include key responsibilities, requirements, reporting structure, compensation and interview process.
- Maintain awareness of creative sourcing strategies and work closely with team to develop best approach for client.
- Prepare and participate in project reviews with client and senior management. Effectively communicate relevant project information to superiors. Escalate and resolve issues in a timely fashion.
- Facilitate regular status meetings with project team and client. Keep team informed of changes within the Company.
- Participate in project scoping and implement SOW/SLA requirements. Identify business development and “add-on sales opportunities as they relate to the project.

**Reporting**
- Ensure appropriate reporting for stakeholders, as per agreed timetable and commercial SLAs
- Analyse data and identify opportunities/trends/issues and resolve or escalate
- Ensure project documents and engagements are complete and updated timely.

**Financial Management**
- Monitor and manage solution P&L and remuneration to revenue ratio
- Manage billing reports, invoicing to the client & client payment of Korn Ferry RPO and supplier invoices

**Team Management**
- Identify resources needed and assign individual responsibilities. Define and communicate individual and team metrics.
- Management of team performance including engagement, retention and L & D
- Define and communicate individual and team metrics.
- Track record of success in leading and motivating teams of recruiters.
- Review and team hours and expenses as needed.
- Inspire team to attain goals and pursue excellence.

**Revenue Growth and Profitability**
- Understands and manages program P&L cost and employment to revenue ratios and project budgets and expenditures
- Effectively manages project budgets and expenditures
- Manages client adherence to contract terms and conditions
- Prepares monthly billing documentation.
- Manage and escalate client payment process
- Revenue growth by extending service beyond existing agreement

**Thought Leadership**
- Maintains understanding of best practices in recruitment & talent management
- Provides thought leadership in solution design & strategy to clients & direct reports
- Actively contributes to innovation & differentiation of KF service offerings
- Deep understanding of RPO solutions and good understanding of KF offerings

**Policies and Procedures**
- Follow documented Korn Ferry systems/polices/office procedures
- When on-site follow documented client systems/policies/office procedures
- Follow necessary approval/sign-off process for leave, travel, expenses and expenditure
- Provide information for internal reporting and update systems on timely basis

**People and Culture**
- Self manages own performance and accepts responsibility for own learning
- Provides and accepts feedback
- Behaviours in line with values & supports positive team environment
- Looks for opportunities to help others and contribute to broader

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