Client Support Specialist

3 weeks ago

Remote, Malaysia Talogy Malaysia Sdn Bhd Full time

**About the Role**:
The Client Support Specialist role at Talogy is primarily responsible for supporting customers and colleagues. People in this role are the front-line providers of excellent customer service to clients and partners who are using Talogy systems, working closely with other departments such as Sales, Consulting, Software Engineering and Product Management to ensure timely resolution of issues, complaints and challenges.

This is a full-time, permanent position, flexible from Monday to Friday during typical office hours. Day-to-day the role can be performed remotely, with the expectation of occasional travel to Talogy offices in their region for team collaboration, meetings, and workshops.

**Role Responsibilities**:

- Developing a working knowledge of Talogy solutions and the administrative side of our platforms.
- Responding promptly and professionally to requests for client support, with the aim of ensuring satisfactory resolutions for all parties.
- Supporting clients with implementing their own assessment and development projects on Talogy platforms.
- Supporting customers (internal and external) with resolving issues, answering general questions and requests for information about our services.
- Handling complaints or feedback on live projects.
- Reporting bugs or other software/product/platform issues, and collaborating with teams like Software Engineering and Product Management to implement fixes for client projects.
- Providing feedback on support tickets to colleagues in other departments.
- Meeting service level agreements (SLAs).
- Following processes around documentation of client work and interactions, e.g. utilizing client relationship management and project management tools such as Salesforce and OpenAir.

**Shift Pattern**:

- Tuesday - Friday. 10:00 - 18:00 (MYT)
- 11:00 - 19:00 (MYT)

**Knowledge, Skills and Experience Requirements**:

- Strong IT skills and the ability to learn new systems and administrative portals quickly.
- Proficiency with Microsoft Office products, e.g. Outlook, Excel, Word, Teams etc.
- Previous experience in a client/customer service environment is preferred, e.g. call center, retail, hospitality etc.
- Previous experience in the talent management industry is desirable but not required.
- Demonstrable evidence of being able to collaborate effectively with others, manage personal assignments, and drive tasks through to resolution.
- Must be able to provide a quiet work environment and high-speed internet for remote workspace.

**Behavioral Competency Requirements**:
Job family and level**:Client Experience and Customer Service, individual contributor**.

**Providing effective service**

Customer Focus: Provides prompt and respectful service. Demonstrates empathy for customers. Takes action to resolve customer problems, regardless of the cause. Handles difficult and high-pressure situations with professionalism.

Problem Solving: Gathers information needed to understand customers’ problems. Identifies the root causes of customers’ problems. Leverages available data and resources to resolve problems. Escalates customer issues to supervisor or others (experts), if needed.

Prioritizing and Planning: Uses an orderly and structured approach to work. Prioritizes tasks by considering importance, deadline, and resources. Develops or uses systems to keep track of priorities, pending deadlines, progress to date, commitments, and follow up. Balances new requests with established priorities.

**Supporting others**

Communication: Listens attentively to customers and co-workers. Asks questions to verify own understanding. Explains issues and solutions in a way that is easy to understand. Demonstrates confidence and credibility.

Building Relationships: Interacts with others in a friendly and polite way. Seeks opportunities to connect with others. Develops relationships with co-workers from other teams and departments. Maintains confidentiality (e.g., customer billing) as needed.

Teamwork: Offers to help others with their work. Openly shares relevant knowledge, expertise and information. Respects others’ talents, expertise and contributions. Collaborates with others to achieve common goals.

**Achieving results**

Quality Focus: Takes a thorough and detailed approach to work tasks. Checks own work carefully to ensure quality, accuracy and completeness. Configures systems and settings and documents actions accurately. Detects mistakes and inconsistencies as they arise.

Drive for Results: Works with a sense of urgency to drive tasks through to completion. Maintains a clear focus on what needs to be done to achieve the end goal. Exerts extra effort or time to achieve objectives. Meets service and productivity expectations as outlined in SLAs and/or internal policies.

Learning Agility: Learns quickly when facing new situations. Applies learnings from one customer/client to a different customer/client. Demonstrates ability to learn new systems, platforms, pro

  • Client Support Specialist

    1 week ago

    Remote, Malaysia Talogy Malaysia Sdn Bhd Full time

    About the Role:The Client Support Specialist role at Talogy is primarily responsible for supporting customers and colleagues. People in this role are the front-line providers of excellent customer service to clients and partners who are using Talogy systems, working closely with other departments such as Sales, Consulting, Software Engineering and Product...

  • Customer Support Specialist

    4 weeks ago

    Remote, Malaysia Akamai Full time

    **Do you enjoy working with customers to solve complex technical problems?** **Would you like to collaborate with teams to deliver world-class customer service?** **Join our award-winning Customer Support team** Customer Support Specialists are problem solvers at heart and dedicated to providing effortless customer experiences. They expertly troubleshoot,...

  • Customer Support Specialist

    1 week ago

    Remote, Malaysia Akamai Full time

    **Do you enjoy working with customers to solve complex technical problems?** **Would you like to collaborate with teams to deliver world-class customer service?** **Join our award-winning Customer Support team** Customer Support Specialists are problem solvers at heart and dedicated to providing effortless customer experiences. They expertly troubleshoot,...

  • Client Solutions

    1 week ago

    Remote, Malaysia Intellect Full time

    Embark on a fulfilling journey with Intellect, dedicated to making mental healthcare accessible, preventative, and stigma-free. As the Client Solutions Account Executive, you will be an integral part of our mission, responsible for selling programs and training products to new leads and existing clients, while also engaging with inbound leads and managing...

  • Customer Success Specialist

    3 weeks ago

    Remote, Malaysia OPENLEARNING GLOBAL (M) SDN BHD Full time

    The Customer Success Specialist role is the first point of contact and is responsible for providing onboarding support, platform technical support, and creating sustainable growth for OpenLearning partners. As a Customer Success Specialist, you will collaborate with cross-functional teams, troubleshoot technical issues, and contribute to the ongoing...

  • Process Associate

    2 months ago

    Remote, Malaysia Benchmark Outsource Solutions and Support Full time

    Brief description: - Support Client’s Sales Team and their efforts to sell products, subscriptions, and solutions to end customers. - Manage volumes of projects and data in varying stages of progression - Access and organize data submitted by clients, audit data integrity, work with internal and external teams to drive processes and provide...

  • Process Associate

    1 week ago

    Remote, Malaysia Benchmark Outsource Solutions and Support Full time

    Brief description: Support Client's Sales Team and their efforts to sell products, subscriptions, and solutions to end customers. Manage volumes of projects and data in varying stages of progression Access and organize data submitted by clients, audit data integrity, work with internal and external teams to drive processes and provide support.Experience...

  • Crypto Business Development Specialist

    2 weeks ago

    Remote, Malaysia Token Metrics Full time

    Token Metrics is seeking a resourceful Business Development Specialist to expand our business and improve our branding initiatives. As a Business Development Specialist, your duties will include establishing networks with industry specialists, maintaining valued customer relationships, and negotiating deals. To be successful in this role, you should...

  • Client Solutions

    1 week ago

    Remote, Malaysia Intellect Full time

    Embark on a fulfilling journey with Intellect, dedicated to making mental healthcare accessible, preventative, and stigma-free.As the Client Solutions Account Executive, you will be an integral part of our mission, responsible for selling programs and training products to new leads and existing clients, while also engaging with inbound leads and managing...

  • Client Care Specialist

    1 week ago

    Remote, Malaysia Language Talent Solutions Full time

    Location: WFH, Office located at Bukit Damansara Operation Hours: Following US time **Salary**: RM 3,300 Allowance: RM 400 (Fix) + RM 150 Duties & Responsibilities: - Interface between customers, clients, and test centers in a professional and efficient manner. - Work closely with the client services team to proactively improve client-related...

  • Security Operations Specialist

    4 weeks ago

    Remote, Malaysia GNM Salon Apparel Full time

    **About Us**:Join our team as we seek skilled **Security Operations Specialists** to strengthen our security measures. Your role will involve managing user accounts, implementing security protocols, and protecting sensitive data, ensuring the safety of our global remote team. **How To Apply**: Application Code**:JAZZHR** **Roles & Responsibilities**: -...

  • Security Operations Specialist

    2 days ago

    Remote, Malaysia GNM Salon Apparel Full time

    **About Us**:Join our team as we seek skilled **Security Operations Specialists** to strengthen our security measures. Your role will involve managing user accounts, implementing security protocols, and protecting sensitive data, ensuring the safety of our global remote team. **How To Apply**: Application Code**:JAZZHR** **Roles & Responsibilities**: -...

  • Hubspot Specialist

    2 months ago

    Remote, Malaysia Chronos Agency Full time

    **JOB OVERVIEW**: As a HubSpot Specialist at our Chronos, you will play a critical role in optimizing and leveraging the full potential of HubSpot across Sales, Marketing, and Client Service teams. Your expertise in HubSpot Sales, Marketing, Service, and Operations Hub will be essential in configuring and customizing the platform to improve new business...

  • Hubspot Specialist

    2 days ago

    Remote, Malaysia Chronos Agency Full time

    **JOB OVERVIEW**: As a HubSpot Specialist at our Chronos, you will play a critical role in optimizing and leveraging the full potential of HubSpot across Sales, Marketing, and Client Service teams. Your expertise in HubSpot Sales, Marketing, Service, and Operations Hub will be essential in configuring and customizing the platform to improve new business...

  • Sem/ Performance Marketing Specialist

    3 days ago

    Remote, Malaysia Kaliber Asia Full time

    **WHO ARE WE?** Kaliber is a performance marketing agency & consultancy composed of passionate digital marketers that offer thought leadership, world-class strategy, and execution for our fast-growth clients. We take major pride in learning & development for our team, sharing over $500M in experience in digital advertising. Kaliber has a diverse portfolio...

  • Operations Specialist

    1 week ago

    Remote, Malaysia Inviso Full time

    Operations SpecialistFTE at Inviso - REMOTE ROLEMicrosoft Scale Assessment Program Operations Specialist:The TeamInviso supports Microsoft in providing a range of Assessment services and is expanding our support of Scale Assessments focused on Cloud Migration and Security. This program provides data-driven reports to help customers gain a thorough...

  • Operations Specialist

    1 week ago

    Remote, Malaysia Inviso Full time

    **Operations Specialist** FTE at Inviso - REMOTE ROLE **Microsoft Scale Assessment Program Operations Specialist**: **The Team** Inviso supports Microsoft in providing a range of Assessment services and is expanding our support of Scale Assessments focused on Cloud Migration and Security. This program provides data-driven reports to help customers gain a...

  • Customer Onboarding Specialist

    2 weeks ago

    Remote, Malaysia Jibble Group Sdn Bhd Full time

    The Customer Onboarding Specialist assists our customers and their employees to onboard successfully onto PayrollPanda. Tasks and responsibilities include, but are not limited to: - Assist, implement, and support customers at key moments in their payroll and HR onboarding experience - Complete new PayrollPanda account setup on behalf of the customer and...

  • Customer Onboarding Specialist

    2 weeks ago

    Remote, Malaysia Jibble Group Sdn Bhd Full time

    The Customer Onboarding Specialist assists our customers and their employees to onboard successfully onto PayrollPanda. Tasks and responsibilities include, but are not limited to: - Assist, implement, and support customers at key moments in their payroll and HR onboarding experience - Complete new PayrollPanda account setup on behalf of the customer and...

  • Hubspot Specialist

    1 week ago

    Remote, Malaysia Chronos Agency Full time

    JOB OVERVIEW:As a HubSpot Specialist at our Chronos, you will play a critical role in optimizing and leveraging the full potential of HubSpot across Sales, Marketing, and Client Service teams.Your expertise in HubSpot Sales, Marketing, Service, and Operations Hub will be essential in configuring and customizing the platform to improve new business...